Calvin Oats
Banksia Grove,Western Australia
Summary
Results-driven operational leader skilled in data analysis and staff development, managing teams across public and private sectors. Focused on identifying improvement opportunities and implementing solutions that elevate productivity, compliance, and customer outcomes.
Overview
7
7
years of professional experience
Work History
Team Leader / Acting Centre Manager
Department of Transport and Major Infrastructure (DTMI)
Joondalup, Western Australia
04.2021 - Current
- Lead and develop a team of up to 40 staff across multiple operational functions.
- Manage service delivery, workforce planning and operational performance to meet customer and organisational objectives.
- Managed rostering to enhance resource allocation and increase employee productivity.
- Collaborated with senior leadership teams on initiatives improving overall operations within DTMI.
- Conducted regular performance evaluations to guide employee development efforts and improve productivity
- Facilitate constructive discussions between stakeholders and Driving Assessors to support continuous improvement and positive customer outcomes.
- Analysed customer feedback data to pinpoint areas for improvement in service delivery.
Assistant Store Manager
Telstra
Innaloo, Western Australia
11.2019 - 04.2021
- Trained staff in product knowledge and sales techniques to boost productivity.
- Coached retail team of 15 employees to improve skills and foster collaboration.
- Managed workforce planning and operational performance to ensure effective staffing.
- Identified operational inefficiencies and implemented solutions that streamlined workflows.
- Analysed customer and operational sales data to guide business decisions.
- Collaborated with cross-functional teams to ensure success of marketing campaigns.
Education
Certificate IV - Leadership and Management
DTMI People Managers Program
Perth, WA11-2025
Graduate Certificate in Business -
Edith Cowan University (ECU)
Joondalup, WA05-2022
Bachelor of Commerce - Management
Edith Cowan University (ECU)
Joondalup, WA11-2019
Certificate IV in Business -
Fremantle Education Centre (FEC)
Fremantle, WA08-2018
Skills
- Operational management
- Staffing optimization
- Process improvement
- Data analysis
- Complex Problem-solving
- Analytical thinking
- Coaching
- Staff training
- Team collaboration
- Strategic collaboration
- People management
- Verbal and written communication
Selected Career Highlights
- Delivered a process improvement benefiting approximately 50,000 customers annually.
- Reduced roster preparation time by approximately 75% through data-driven workforce planning.
- Rewrote 150 learner theory test questions to improve accessibility for culturally and linguistically diverse customers.
- Led successful implementation of PRIS compliance changes within operational teams.
- Designed a coaching program later adopted as an ongoing development tool.
- Presented business improvement proposals to senior DTMI executives, including the Managing Director of Transport.
Leadership Development
DTMI People Manager Program, Collaborated with leaders from across DTMI and Project Managers to strengthen understanding of project delivery, stakeholder engagement and business case development., Developed and presented a business improvement proposal to senior executives, including the Managing Director of Transport., Successfully attained a Certificate IV in Leadership and Management.
Core Capabilities
- Process Improvement & Continuous Improvement
- Change Management & Organisational Transformation
- Operational Leadership & Service Delivery
- Workforce Planning, Rostering & Resource Allocation
- Leadership, Coaching & Mentoring
- Stakeholder Engagement & Relationship Management
- Strategic Planning & Business Improvement
- Business Case Development
- Project & Change Implementation
- Performance Management & Staff Development
- Operational Analysis & Data-Driven Decision Making
- Customer Experience & Complaint Resolution
- Governance, Compliance & Risk Management
- Financial & Resource Management
- Policy, Procedure & Process Review
Timeline
Team Leader / Acting Centre Manager
Department of Transport and Major Infrastructure (DTMI)
04.2021 - Current
Assistant Store Manager
Telstra
11.2019 - 04.2021
Certificate IV - Leadership and Management
DTMI People Managers Program
Graduate Certificate in Business -
Edith Cowan University (ECU)
Bachelor of Commerce - Management
Edith Cowan University (ECU)
Certificate IV in Business -
Fremantle Education Centre (FEC)