Cameron Toms

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Opening and closing procedures of facility
• Cash Handling
• Conflict Resolution
• Back of house Program knowledge (Swiftpos, Excel, Fusion)
• Banking Procedures
• Cash Redemption Terminal Procedures
• Stock Ordering
• TAB Trained
• Keno Trained
• Function Oversight
• Cellar Trained – Maintenance of beer lines and cellar related work
• Snake Training
• WHS compliance officer (WHS certified)
• Trained upcoming managers in all manager procedures

• Enhanced customer satisfaction by consistently providing prompt and courteous service.
• Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
• Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
• Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
• Responsible service of alcohol
• Responsible Conduct of Gaming
• TAB
• Cellar- maintenance of beer lines and all cellar related work.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Opening and closing procedures of facility
• Cash Handling
• Conflict Resolution
• Back of house Program knowledge (Ebet, Bepoz (tills), Backoffice, Adept (Cash data entry))
• Banking Procedures
• Cash Redemption Terminal Procedures
• Stock Ordering
• TAB Trained
• Keno Trained
• Function Oversight
• Golf Membership/Social membership renewals and sign up.
• Cellar Trained – Maintenance of beer lines and cellar related work
• Snake Training
• WHS compliance officer (WHS certified)
• Trained upcoming managers in all manager procedures

• Parts interpretation
• Sales of Motorcycle parts and Accessories
• Booking of Repairs
• Ordering of Parts and Accessories

• Responsible service of alcohol
• Responsible Conduct of Gaming
• TAB
• Cellar- maintenance of beer lines and all cellar related work.

• Management of staff on shift and tracking and replenishment of front of house stock.
• Running and supervision of functions.
• Till management and cash handling.

• Responsible service of alcohol
• Responsible Conduct of Gaming
• TAB
• Cellar- maintenance of beer lines and all cellar related work.

• Positions held include Crew Member, Crew Trainer and Shift Manager.
• Developed leadership skills by managing crew members in a fast-paced environment to ensure high quality customer service and maximise sales.
• Enhanced time management and multi-tasking skills by directing crew members to perform tasks including cooking, cleaning and serving customers.
• Demonstrated effective decision making by coordinating crew member breaks based on projected customer count and personal judgement.
• Demonstrated learning agility by continuously adapting to changing products and procedures implemented by head office.
• Enhanced problem solving skills by regularly managing shifts that were confronted with problems such as unexpected rushes of customers and broken equipment.
• Successfully trained and mentored over 25 new crew members.
• Utilised McDonald’s online training platform as a training aid, and kept up-to-date with new procedures, promotions and products.
• Effectively used oral, written and physical communication and was adaptable to the unique needs of each crew member.
• Effectively used oral, written and physical communication and was adaptable to the unique needs of each crew member.
• Trained in complicated maintenance procedures including VAT cleaning and scheduled store maintenance.
• Demonstrates a proactive approach to planning and execution when managing deliveries in excess of fifty-thousand items.
• Active member of the following committees:

Safety, People Development, and Product Quality.