Capryce Taurerewa
Brisbane,Australia
Summary
Experienced customer service professional with over 6 years of experience. I display a strong work ethic, alongside being detail-oriented with the ability to work independently and thrive under pressure. I take pride in time management and delivering exceptional customer service. Committed to giving my full potential to the right company that will invest in me and my efforts.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Collections Officer
Credit Corp
Brisbane, QLD
08.2023 - Current
- Worked in collections doing both collections and case managements for major clients including Westpac Group (Including St. George, Bank Of Melbourne and BankSA) during tenure with Credit Corp. I have also worked with RAMS remediation services.
- Experienced in adhering to ASIC, AFCA, and APRA guidelines for regulatory compliance.
- Currently, i am handling overdue Afterpay accounts exceeding 30 days past due.
- I am proficient in utilising Microsoft applications, including Outlook, Word, PowerPoint, and Excel.
- I have experience working on late mortgage cycles overdue 60+ days, actioning and reviewing accounts that have gone into default.
- Provided outstanding customer experience while addressing overdue accounts.
- Addressed and resolved extensive customer dissatisfaction cases efficiently.
- I ensure most tasks get completed on time before the end of the day to meet KPI’s.
- I have achieved a kept promise rate of over 85% each month, 40/60 talk and type time and over 80% on conversion rates.
- I prioritise maintaining strong customer relationships through respectful communication and effective problem-solving techniques.
Customer Care Specialist
Bank of Queensland
Newstead, QLD
10.2024 - 01.2025
- Selected for secondment by current employer, gaining diverse skills with hardship team at the Bank of Queensland.
- Ensured completion of assigned tasks through regular monitoring of emails and teams.
- Addressed customer inquiries related to mortgage financial hardships through handling inbound calls.
- Consulting customers about possible hardship options and how we are able to help support their financial situation
- Filled out SOFP to determine the appropriate outcome for customers seeking assistance.
- Utilised CoreLogic, Experian & Equifax systems efficiently.
- Initiated follow-up calls to customers with missed repayments to assess their ability to resume payments.
All Rounder/Receptionist (Key-Holder)
Renner Springs Desert Inn
Pamayu, Northern Territory
03.2022 - 07.2023
- Ensured roadhouse readiness each morning for business operations.
- Executed reception tasks such as booking management and guest check-ins/outs.
- Usage of Microsoft Word, Excel and PowerPoint.
- Managed inventory levels.
- Organised and arranged various sections within the roadhouse.
Skills
- Goal oriented
- Strong negotiation skills
- Call center experience
- Banking
- Debt recovery expertise
- Processing payments
- Skip tracing
- Case management
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Reliability
- Clear communication
- Organisational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Microsoft office
Certification
- Responsible Service of Alcohol
- Current RSA held
Timeline
Customer Care Specialist
Bank of Queensland
10.2024 - 01.2025
Collections Officer
Credit Corp
08.2023 - Current
All Rounder/Receptionist (Key-Holder)
Renner Springs Desert Inn
03.2022 - 07.2023