Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Carey Toyne

Leopold,VIC

Summary

Acting Prison Supervisor with extensive history of exercising sound judgment and reasoned thinking during crisis events. Have developed strong rapport with colleagues and prisoners through mutual respect and confidence in leadership. Excellent grasp of OH&S issues and ways to mitigate risk to staff and stakeholders through early intervention, vast knowledge of Security and emergency management protocols. Adherence and improvement relating to Service Delivery Outcomes (SDO's)

Overview

11
11
years of professional experience

Work History

Senior Prison Officer / Acting Supervisor

Metropolitan Remand Centre
05.2014 - Current
  • Managed and motivated a large multidisciplinary team of employees daily to be productive, professional and engaged in work.
  • Maximized employee performance by monitoring daily activities and providing coaching and mentoring to my reports.
  • Served as connection between Senior Management and on the ground custodial staff relating to vital operational and Occupational Health and Safety issues.
  • Accomplished multiple tasks within established timeframes often requiring high level organisation and delegation skills.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained a professional, organized, and safe environment for employees, prisoners and stakeholders.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate resolutions, utilising performance management channels if necessary
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments relating to Service Delivery Outcomes
  • Regularly Investigated JIMS (Justice Incident Management System) To ascertain underlying causes and devised effective practical solutions to mitigate ongoing injuries
  • Evaluated employee performance and conveyed constructive feedback to improve skills and career progression via 1:1 catch ups and performance reviews.
  • Improved safety procedures to create safe working conditions for workers by completing monthly hazard inspections
  • Communicated clearly with employees, prisoners and stakeholders to keep everyone on task and working toward established business goals.
  • Cultivated positive rapport with fellow employees and managers to boost morale and promote employee retention.

Prisoner Transport Officer

G4S Custodial Services
04.2013 - 05.2014
  • Transportation of prisoners ensuring appropriate separation of male/female and juvenile prisoners, and separating necessary protected/MTA prisoners according to their status or area of the prison they are housed in
  • Maintaining an exceptional duty of care to prisoners under my supervision and assuring their safety while in transit
  • Completing and checking all relevant paperwork associated with transportation including warrants and authorisation to travel
  • Liaising with numerous correctional facilities and police stations to ensure efficient and safe loading/unloading of prisoners
  • Communicated with prisoners in an effective and respectful manner while ensuring reasonable requests are addressed in as fast a time as possible to maintain my duty of care to the prisoner
  • Having knowledge of OH&S policies and legislations and maintaining a safe work environment in accordance with these
  • Awareness of various cultural needs and differences, and assuring those needs are met whenever practicable and safe to do so
  • Conducting welfare checks of prisoners at regular intervals to assure prisoner safety
  • Wanding and identifying prisoners with at least 3 forms of information before loading onto the truck to ensure the correct prisoner is being taken to their destination
  • Ensured all policies and procedures were followed including maintaining strict confidentiality.
  • Reported safety and fire hazards observed on routine patrols and during inspections.

Early Morning Supervisor

Greater Geelong Distribution
11.2012 - 04.2013
  • Leadership, supervision and organisation of up to 60 contractors at any given time
  • Training and development of new employees in procedures and regulations specific to the job
  • Assuring deadlines and time limits are adhered to and met
  • Conflict resolution and problem solving
  • Stock and inventory control of consumables and assuring all ordered product is present when delivered
  • Awareness of OH & S and Risk Management policies and assuring they are adhered to
  • Setting up of systems of operation and daily operation framework
  • Assigning of individuals to tasks and work appropriate to their capabilities
  • Budgeting of roster and consumables
  • Recruitment of potential employees including advertising, hiring, firing and human resources
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Access relevant support and liaise with appropriate superiors if needed
  • Ensuring appropriate Manual Handling and correct lifting procedures are adhered to.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

Management Program For Prison Supervisors - Corrections

Department Of Justice And Community Safety
Ravenhall, VIC
06.2021

Certificate IV in Correctional Practice - Corrections

Department Of Justice And Community Safety
Ravenhall, VIC
04.2020

Certificate III In Correctional Practice - Corrections

Department Of Justice And Community Safety
Ravenhall, VIC
08.2015

OH&S Representative Certificate - OH&S

Gordon TAFE
Geelong, VIC
01.2012

Diploma of Laboratory Technology / Biological and Environmental -

the Gordon Institute of TAFE
01.2004

Manual HR Driver’s License -

Vicroads
01.2004

VCE

Belmont High School
Belmont, VIC
10.2003

Skills

  • Staff Training
  • Decision Making
  • Team Leadership
  • Interpersonal Skills
  • Critical Thinking
  • Safety and Security Enforcement
  • Conflict Resolution Skills
  • Policy Enforcement
  • Problem Solving
  • Conflict Resolution
  • Staff Management
  • Cultural Awareness

References

References available upon request

Hobbies and Interests

Watching live music and sports, walking my dogs, cooking, and spending time with my family and friends.

Timeline

Senior Prison Officer / Acting Supervisor

Metropolitan Remand Centre
05.2014 - Current

Prisoner Transport Officer

G4S Custodial Services
04.2013 - 05.2014

Early Morning Supervisor

Greater Geelong Distribution
11.2012 - 04.2013

Management Program For Prison Supervisors - Corrections

Department Of Justice And Community Safety

Certificate IV in Correctional Practice - Corrections

Department Of Justice And Community Safety

Certificate III In Correctional Practice - Corrections

Department Of Justice And Community Safety

OH&S Representative Certificate - OH&S

Gordon TAFE

Diploma of Laboratory Technology / Biological and Environmental -

the Gordon Institute of TAFE

Manual HR Driver’s License -

Vicroads

VCE

Belmont High School

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Carey Toyne