Carissa Crews
Banya, Sunshine Coast,QlLD
Summary
I am a 36 year old mother of 3 hoping to return to the workforce on a full or part time basis.
I have been a stay at home mum for just over 10 years whilst living abroad in the UK and different places around Australia as well as been a carer for my partner for the last 4 years and most recently working part time in an admin/retail role. I have always been interested in joining the Queensland Police.
I am responsible, reliable and very eager to learn new skills. I have a mature work ethic and love to work in a team environment with shared goals.
I thank you for taking the time to consider my application and read my resume and hope to hear from you soon.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Administrator
Aura Pool Shop
Sunshine Coast, QLD
11.2022 - Current
- Daily administrative tasks such as scheduling, invoicing, taking phone calls and handling inquiries, ordering stock, checking over jobs to ensure all parts and processes have been followed correctly.
- Maintain a clean, safe, and inviting store environment for both customers and employees through diligent attention to detail.
- Run and go through in detail, water chemistry testing with customers in store.
- Be responsible for stock levels and product placement in store.
Guest Services Supervisor Sydney Domestic Airport
Virgin Australia
Sydney, NSW
10.2008 - 02.2015
- Trained junior team members in customer service strategies and property policies.
- Reviewed upcoming events and planned for expected challenges.
- Coordinated arrivals and departures of VIPs.
- Assisted in the overhaul of existing technical systems through execution of system upgrade from Navigator to SABRE.
- Oversaw day-to-day operations of Check in and boarding gates.
- Ensured On Time Performance for aircraft departures through team leading and planning.
- Dealt with disruptions such as flight delays and cancellations.
- Assisted guests in wheelchairs to board and disembark aircraft using appropriate hoists and equipment where needed.
Office Manager
Financial Services Partners
Avalon, NSW
12.2007 - 10.2008
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Mater Maria College
Warriewood, NSW12.2005
Skills
- Customer Satisfaction
- Checking Guests In and Out
- VIP Guest Relations
- Reservation Setting
- Personnel Supervision
- Guest Inquiries
- Reservations and Ticketing
- Availability Record Keeping
- Administrative Support
- Personable Demeanor
- Customer Care
- Clerical Support
- Guest Interaction
- Greeting and Directing
Certification
Current First Aid and CPR Certificate
Current NDIS Worker Screening CardCurrent Blue Card (working with children)
Timeline
Retail Administrator
Aura Pool Shop
11.2022 - Current
Guest Services Supervisor Sydney Domestic Airport
Virgin Australia
10.2008 - 02.2015
Office Manager
Financial Services Partners
12.2007 - 10.2008
Mater Maria College