Stevie Cooke
Highton
Summary
Dynamic retail professional with extensive experience at Independent Living Specialist, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through tailored product recommendations and effective problem-solving. Skilled in training teams and maintaining organized stock levels, ensuring a seamless shopping experience.
Overview
3
3
years of professional experience
Work History
Retail Administrator
Independent Living Specialist
Geelong
08.2024 - 03.2026
- Assisted customers in product selection with tailored recommendations to enhance their shopping experience.
- Processed sales transactions and handled cash register operations proficiently.
- Processed daily transactions including payments, refunds, exchanges.
- Resolved customer inquiries and complaints promptly, contributing to overall customer satisfaction.
- Trained new staff on procedures, customer service, and store policies effectively.
- Organized inventory records and managed stock levels to maintain product availability.
Retail Sales Associate
Independent Living Specialist
Wangaratta
12.2023 - 07.2024
- Maintained product displays to enhance customer engagement and shopping experience.
- Processed customer transactions accurately to support smooth store operations.
- Assisted customers in selecting appropriate independent living products and services.
- Provided detailed product knowledge to enhance customer decision-making processes.
- Demonstrated product features to improve customer understanding and satisfaction.
Barista
South Of The Border
Yarrawonga
03.2023 - 10.2023
- Prepared and served high-quality coffee beverages to customers.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Guided customers with menu selections and accommodated special requests to enhance satisfaction.
- Provided friendly customer service in a fast-paced environment.
- Ensured cleanliness and organization of coffee bar area for optimal customer experience.
- Oversaw inventory of coffee beans and supplies to support daily operations.
Retail Worker
Kmart
Yarrawonga
10.2022 - 03.2023
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Organized and maintained sales floor displays to promote product visibility and appeal.
- Executed accurate transaction processing at cash register to ensure customer satisfaction.
Education
Allied Health Cert IV -
Victoria University
Werribee, Vic 03.2026 - 05.2026
Yarrawonga P-12 College
Yarrawonga, VicSkills
- Inventory management
- Product knowledge
- Customer service
- Data entry
- Organizational skills
- Time management
- Problem solving
- Team collaboration
- Effective communication
Reference
Yvonne Clapton
0400 290 598
Vanessa Williams
0490 060 867
Timeline
Allied Health Cert IV -
Victoria University
03.2026 - 05.2026
Retail Administrator
Independent Living Specialist
08.2024 - 03.2026
Retail Sales Associate
Independent Living Specialist
12.2023 - 07.2024
Barista
South Of The Border
03.2023 - 10.2023
Retail Worker
Kmart
10.2022 - 03.2023
Yarrawonga P-12 College