Carmen Sheather
Greystanes,NSW
Summary
Possess over 25 years of experience as an organized and detail-oriented administration professional.,Trusted with comprehensive responsibilities across various tasks.,Demonstrate a methodical approach while maintaining composure in high-pressure situations.,Complete tasks diligently and effectively, showcasing persistence and commitment.,Adapt quickly and stay motivated, acquiring and applying new skills in the workplace.,Communicate information clearly and respectfully to diverse audiences.,Learn and absorb new skills from the expertise of colleagues.,Recognized for leadership and planning abilities, successfully training others as a self-motivated professional.
Overview
34
34
years of professional experience
Work History
Legal and Client Support Officer
Legal Aid NSW
07.2025 - 07.2026
- Team member who supports Solicitors and clients with day-to-day operations of the unit.
- I accurately prepare court papers, correspondence, data entry, filing and archiving.
- State Parole Authority — I provide assistance to the Solicitors rostered to appear before the State Parole Authority.
- My responsibilities may include - Manage daily case management, organise the conferences for Solicitor with inmates using JustConnect.
- Coordinate the electronic files , for Solicitors.
- Allocate work to solicitors who are on the roster for State Parole Authority.
- Create Duties on the CCMS network.
- Client Service—I deal with the general public on a daily basis. Providing frontline and first point-of-contact client services:
- I demonstrate a thorough knowledge of the services provided and relay this knowledge to customers.
- I provide service and information to a diverse set of court clients, who may be stressed and anxious about being in a State Parole.
- Organised & Efficient— I have a strong skills in organisation and time management, complimented by the ability to prioritise and manage multiple tasks under pressure and within set time frames.
- Problem Solving & Initiative—I display high levels of initiative and resolve arising problems with a sense of calm and poise. I am an Active listener and apply a perceptive understanding of diverse reactions to a range of circumstances.
- Teamwork— I work within a strong team environment, assisting team members from other jurisdictions as required, particularly during high-volume periods.
- Policy & Procedures—I comply with relevant legislation, policies and procedures at all times.
Assistant Client Service Officer & Client Service Officer
Department of Communities and Justice
04.2017 - 07.2025
- Administration—I am a team member who supports management with day-to-day operations of the court registry office. I ensure the court meets all statutory and administrative obligations:
- I accurately prepare court papers, correspondence, data entry, filing and archiving.
- Court Operations—I provide assistance within court proceedings to ensure the smooth running of the court:
- My responsibilities may include - Manage daily case management, draft court orders, maintain accurate records of court orders and witness court documents.
- I assist clients to prepare court forms, documents and applications.
- Client Service—I deal with the general public on a daily basis. Providing frontline and first point-of-contact client services:
- I demonstrate a thorough knowledge of the services provided and relay this knowledge to customers.
- I provide service and information to a diverse set of court clients, who may be stressed and anxious about being in a Court House.
- I offer support and resolve diverse client enquiries face-to-face and on the telephone. Providing information about court matters and proceedings, and assistance with court documents and forms.
- Organised & Efficient— I have a strong skills in organisation and time management, complimented by the ability to prioritise and manage multiple tasks under pressure and within set time frames.
- Whilst acting as Grade 1/2 Court Officer at Mt Druitt Local Court, I ran the List Court and updated outcoming ensuring end of day was completed in a timely manner.
- On occasion I have held dual roles of Court Officer and Monitor in the Hearing Court. Organised court papers, printed exhibit slips, liaised with prosecutors and solicitors ensuring witnesses were prepared and noted on the Monitor’s log sheet prior to court commencing. This allowed for seamless transition between the roles and up to date knowledge of who was in the court room and/or waiting outside when Hearings commenced.
- Anticipated the requirements of the judiciary and other key stakeholders in the courtroom and provided timely and effective responses.
- Problem Solving & Initiative—I display high levels of initiative and resolve arising problems with a sense of calm and poise. I am an Active listener and apply a perceptive understanding of diverse reactions to a range of circumstances.
- Teamwork— I work within a strong team environment, assisting team members from other jurisdictions as required, particularly during high-volume periods.
- Policy & Procedures—I comply with relevant legislation, policies and procedures at all times. Includes:
- Harassment Prevention, EEO, EAPS, Code of Conduct, WH&S, Ethical Work Practices, Disability Awareness, ATSI Strategies and Technology.
Sales co-worker
IKEA Marsden Park
05.2015 - 04.2017
- Assisting customers with colour and design advice, especially in Home Textiles
- Building furniture for room sets
- Basic cleaning of dept. and room sets
- Assisting customers design their own custom wardrobe from the IKEA PAX range
- Assisting colleagues when required
- Assisting Visual Merchandising team with displays
- Use of pallet jacks, ladders and power tools as required
- Adherence to WHS procedures
Building the Store
IKEA Marsden Park
01.2015 - 05.2015
- Liaising with International IKEA VM and Interior designers on concept design and implementation
- Assisting in construction of displays within the store
- Team design and progress discussions
- Building furniture
- Shop fitting
- Assisting colleagues when required
- Use of pallet jacks, ladders and power tools as required
- Decoration of room sets with accessories working to planograms
- Adherence to WHS procedures
Court Officer
Attorney General’s Department
04.1992 - 12.2012
- I assist in accurately preparing Court papers and Warrants.
- Other duties as per above role
Skills
Facilitated effective planning, prioritization, and problem-solving efforts
Aided in building trust through integrity and ethical decision-making
Supported teams with strong communication, negotiation, and motivation skills
Actively listened to managerial feedback for continuous improvement
Committed to guiding and developing team members
Assisted in the training and mentoring of general scale clerks
Driven to pursue self-development and personal growth
Utilized technology efficiently to enhance productivity
Demonstrated capability to step into higher-level responsibilities
Collaborated effectively to boost team morale and enthusiasm
Adapted to working across various jurisdictions
Worked independently or as part of a team when needed
Dedicated to providing exceptional client service
Resolved complex issues fairly and equitably
Exhibited confident computer skills and quickly learned new systems and technologies as required: Microsoft—Word Excel PowerPoint Outlook
Managed case files using JusticeLink—state-wide case management system
Effectively handled information management through electronic and manual filing systems and applied database management concepts
Proficiently operated videoconferencing (Just Connect) and teleconferencing equipment
Qualifications & Professional Development
- Countless hours devoted on ongoing professional development through short courses, information sessions, meetings and on-the-job training. Includes:
- District Court Outcoming
- Electronic Indictments
- JusticeLink Appeals & Bails (Advanced)
- JusticeLink NSW Online Registry Clients
- Online Registry Overview
- Client Service for Victims of Crime
- Charter of Victims’ Rights
- Client Service Standards
- Security Awareness
- Security Incident Report
- Managing Fraud & Corruption
- Managing Gifts and Benefits in the Public Sector
- Mental Health — Basic Facts
- Creating a Mentally Healthy Workplace
- Bullying, Harassment & Discrimination
- LGBTI Inclusion
- Valuing Diversity
- Aboriginal Cultural Inclusion
- Disability & Flexible Service Delivery
- Managing Workplace Issues
- Understanding Unsatisfactory Performance
- Evacuation Emergency
- Annual Compliance Training
- Manual Handling Practices
- Office Ergonomics
- Change and You
- How to Apply for a Role
Timeline
Legal and Client Support Officer
Legal Aid NSW
07.2025 - 07.2026
Assistant Client Service Officer & Client Service Officer
Department of Communities and Justice
04.2017 - 07.2025
Sales co-worker
IKEA Marsden Park
05.2015 - 04.2017
Building the Store
IKEA Marsden Park
01.2015 - 05.2015
Court Officer
Attorney General’s Department
04.1992 - 12.2012