Summary
Work History
Education
Skills
Timeline
Generic

Caroline Donovan

Sydney

Summary

Dynamic and results-driven professional with extensive experience in hospitality, including as a Hotel Receptionist at Capital Towers. Proven expertise in customer service and food safety, complemented by strong barista skills. Successfully enhanced guest satisfaction through effective complaint resolution and operational efficiency, while managing cafe inventory and staff hiring in a self-employed setting.

Work History

Cafe /Owner

Self Employed
  • Learned operational procedures for food preparation and customer service in a cafe environment.
  • Assisted in daily inventory management to ensure product availability and freshness.
  • Supported team in maintaining cleanliness and organization of workspaces and dining areas.
  • Adapted quickly to customer feedback to enhance service quality and satisfaction.
  • Engaged with customers to build rapport and foster a welcoming atmosphere.
  • Implemented safety protocols for food handling and equipment usage to ensure compliance.

Hotel Receptionist

Capital Towers
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Assisted guests with inquiries, providing exceptional customer service and support.
  • Coordinated room bookings using property management systems to optimize occupancy rates.
  • Handled cash transactions and maintained accurate financial records for daily sales.
  • Resolved guest complaints effectively, enhancing overall satisfaction and loyalty.
  • Maintained knowledge of hotel amenities and local attractions to recommend services to guests.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.

Education

Year 10

Marist College
Launceston, TAS
1986

Skills

  • Barista skills
  • Food safety
  • Health and safety compliance
  • Social media marketing
  • Menu development
  • Beverage preparation
  • Menu pricing
  • Cafe inventory
  • Small business operations
  • Staff hiring

Timeline

Cafe /Owner

Self Employed

Hotel Receptionist

Capital Towers

Year 10

Marist College
Caroline Donovan