Caroline Hum

• Assisted residents with daily living tasks, promoting independence and dignity.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

I working various roles within the business

SPRUIKING, CUSTOMER SERVICE INFORMATION DESK,

STAFF SIGN ON, CORPORATE EVENTS, PATRON CUSTOMER SERVICE EXPERIENCE TEAM,

AUSTRALIAN OPEN (16 years)

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Described product and service details to customers to provide information on benefits and advantages.
• Explained online self-help options to customers to promote additional and after-hours support choices.