Carolinh Lamb
Cairnlea,VIC
Summary
I am a diligent customer service provider with experience in hospitality and retail. These two industries have moulded me into a customer service-oriented, self-motivated, and time-efficient employee. As a university student studying civil engineering, I am also proficient at rapidly learning any procedures and programs, administrative work/data entry, and IT skills required for the role as well as being an excellent problem solver and mathematician. I have already mastered Microsoft Office 365 and Genie amongst various other administrative, coding and design software.
Overview
9
9
years of professional experience
Work History
Customer Service and Waitstaff for Front of House
The Ashley Hotel, ALH Group
05.2023 - 09.2023
- Warmly greeted and sat guests at reception whilst taking and organising bookings in-person and over the form.
- Worked behind the cash register as order taker and liaised with kitchen staff to organise the accurate assembly of the order and timely delivery of the order to the correct table
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed food via three plate methods and drinks to tables and reset tables to keep dining area, sports bar, gaming area, and outdoor areas clean.
- Served as bar tender within the sporting bar. Taking stock of product, restocking, and utilising beer, spirit, wine, and cocktail procedure and knowledge.
- Worked within gaming, TAB, and Keno areas during both day and night shifts.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Chemist Warehouse Manchester Unity
09.2022 - 01.2023
- Served at cash register to greet customers and bag orders.
- Completed and received Fit2Work Badge. (Enclose under reference)
- Stocked shelves and ordered items.
- Assisted customers with locating items and choosing perfumes.
- Advised customers on what product would be suitable for their needs.
- Worked in an expansive team cooperatively
Waitstaff
Il Gambero's
01.2022 - 08.2022
- Organised, coordinated, and arranged the seating plan and took the orders of up to 150-200 patrons a day within a fine dining environment working cooperatively with fellow waitstaff and head waitstaff.
- Ensured the quality of food at the pass through liaising with kitchen staff before delivering and serving food to allocated table via three plate methods.
- Warmly served and cultivated pleasant relationships with each individual table assigned to my section for the allotted time the table was seated within the intimate dining area of the venue through greeting customers, discussing specials and taking drink orders .
- Used booking and payment software and EFTPOS machines to process cheque books, invoices, and other payment methods of patrons in a warm and friendly manner upon their departing.
- Served as bar tender and coffee barista within the regular bar and functions area bar. Taking stock of product, restocking, and utilising beer, spirit, wine, and cocktail procedure and knowledge.
- Working alongside the managerial and supervising team and kitchen staff to set up, serve, and close functions of various types, such as; small functions, corporate functions, bridal functions, and party functions and sporting functions.
Wait Staff Member
Angler's Tavern
12.2020 - 11.2021
- Organized and coordinated bookings of up to 150-200+ seats before each opening over the phone and in person.
- Worked behind the cash register as order taker and liaised with kitchen staff to organise the accurate assembly of the order and timely delivery of the order to the correct table
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed food via three plate methods and drinks to tables and reset tables to keep dining room and work areas clean.
- Served within Café and Bar as barista and bartender for both lunch, dinner, and overnight and function shifts.
- Cultivated warm relationships with regular customers.
- Set up function rooms to promote welcoming environment and meet or exceed hospitality and service standards.
Wait Staff Member
The Osborne
08.2019 - 11.2020
- Organised, coordinated, and arranged the seating plan and took the orders of up to 50-100 patrons a day within a fine dining environment working cooperatively with fellow waitstaff and head waitstaff.
- Ensured the quality of food at the pass through liaising with kitchen staff before delivering and serving food to allocated table via three plate methods.
- Warmly served and cultivated pleasant relationships with each individual table assigned to me for the allotted time the table was seated within the intimate dining area of the venue through greeting customers, discussing specials and taking drink orders .
- Used booking and payment software and EFTPOS machines to process cheque books, invoices, and other payment methods of patrons in a warm and friendly manner upon their departing.
- Served as bar tender and coffee barista within the sporting bar, rooftop bar, and cocktail lounge. Taking stock of product, restocking, and refining beer, spirit, wine, and cocktail procedure and knowledge.
- Working alongside the venue's function manager to set up, serve, and close functions of various types, such as; small functions, corporate functions, bridal functions, and sporting functions.
Hospitality Trainee
The Service Crew
11.2015 - 12.2016
- Efficiently ran plates from the kitchen pass to guests with three plating technique mastered.
- Served as bartender; pouring beers, spirits, wines, and making cocktails.
- Learned and mastered pre-function, during function, function bar, and post operation function operations within an expansive team of fellow function workers and kitchen staff..
- Performed front desk duties by accomplishing receptionist duties such as warmly greeting customers upon entry, taking calls, organising bookings and taking inventory and maintaining office supplies.
- Earned my Hospitality Certificate III, First Aid Certificate II, Responsible Service of Alcohol License through William Angliss Institute through The Service Crew.
Customer Service Representative
McDonald's Restaurant Deer Park
01.2015 - 09.2015
- Greeted customers and took orders rapidly in-person and over the intercom within a timeframe of less than one minute.
- Coordinated the assembly of orders between kitchen and front register customer service representatives so that the customer received their order through drive through or within the restaurant within a timeframe of less than 2minutes.
- Actively listened to customers, handled concerns quickly and de-escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Attended to the McCafe as a coffee barista and designated food preparation person. (McCafe Coffee Barista Training and Cafe Food Preparation course completed successfully).
Education
Bachelor of Science - Civil Systems And Design
University of Melbourne
Parkville, VIC12.2024
Extra Curricular - Mathematics And Statistics Society President
University of Melbourne
Parkville, VIC03.2023
Extra Curricular Women in Science And Engineering - Industry Liaison
University of Melbourne
Parkville, VIC02.2021
Hospitality Certificate III - Hospitality And Fine
William Angliss Institute of TAFE
Melbourne, VIC01.2017
Skills
- Team Work: highly proficient
- Multi-tasking: highly proficient
- Interpersonal Skills: highly proficient
- Time Management: highly proficient #
- Attention to Detail: highly proficient
- Software, Problem-solving and Mathematics Skills: highly proficient
Languages
Vietnamese
Native or Bilingual
Italian
Professional Working
References
Boris Duka: Director of The Service Crew
0407 468 585
Oliver Praser: Supervising Manager of Il Gambero’s
0499 075 700
ofraser09@gmail.com
Peggy Deng: Senior School English Teacher of Haileybury Private School
0469 339 615
peggy.deng@haileybury.vic.edu.au
Timeline
Customer Service and Waitstaff for Front of House
The Ashley Hotel, ALH Group
05.2023 - 09.2023
Customer Service Representative
Chemist Warehouse Manchester Unity
09.2022 - 01.2023
Waitstaff
Il Gambero's
01.2022 - 08.2022
Wait Staff Member
Angler's Tavern
12.2020 - 11.2021
Wait Staff Member
The Osborne
08.2019 - 11.2020
Hospitality Trainee
The Service Crew
11.2015 - 12.2016
Customer Service Representative
McDonald's Restaurant Deer Park
01.2015 - 09.2015
Bachelor of Science - Civil Systems And Design
University of Melbourne
Extra Curricular - Mathematics And Statistics Society President
University of Melbourne
Extra Curricular Women in Science And Engineering - Industry Liaison
University of Melbourne
Hospitality Certificate III - Hospitality And Fine
William Angliss Institute of TAFE
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