Carson Vagana
Perth,WA
Summary
Customer Service Officer with 4 years of experience at Pet Sure, complemented by 2 years as a Customer Advisor at Telstra Innaloo and 5 years in Telstra Business Customer Service and Sales. Proven track record of delivering exceptional customer support and driving sales growth. Recognized for integrity, honesty, and reliability in all professional interactions. Strong commitment to achieving results and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Pet Sure
11.2021 - 07.2025
- Resolved customer inquiries and issues efficiently to improve service quality.
- Managed customer accounts, ensuring accurate and timely updates.
- Delivered product information and tailored recommendations to boost satisfaction.
- Handled complaints professionally, maintaining a positive experience for customers.
Telstra Customer Advisor
Times One Pty Ltd
Innalo
12.2019 - 10.2021
- Established rapport with customers seeking telecommunication solutions.
- Generated revenue growth by selling products and services to individual and business clients.
- Monitored industry innovations to influence inexperienced customers and promote change.
- Delivered exceptional customer service while addressing inquiries and complaints.
- Resolved billing inquiries efficiently to enhance customer satisfaction.
Telstra Business customer service and sales
TSA Telco Group
06.2014 - 09.2019
- Customer service and Sales
- Product solutions for Business customers
- Customer complaints and billing enquires
- Give best solutions for business customers in all industries
- Multiple customer service and sales awards/accolades/plaques
- Managing customer Telstra accounts
Education
Diploma - Travel and Tourism
ITC Training
Skills
- Confident Fast Learner
- Excellent Customer Service
- Goal Orientated
- Friendly
- Team player
- Sales
- Solution orientated
- Problem solver
- Positive attitude
References
- Ben, Brewer, Retail Manager, 0403 830 658
- Rahul, Alwadi, Retail Manager, 0459 453 880
- Lucy, Dufour, Retail operations Manager, 0435 132 323
References
References available upon request.
Timeline
Customer Service Officer
Pet Sure
11.2021 - 07.2025
Telstra Customer Advisor
Times One Pty Ltd
12.2019 - 10.2021
Telstra Business customer service and sales
TSA Telco Group
06.2014 - 09.2019
Diploma - Travel and Tourism
ITC Training
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