Cass Tschuma
Byron Bay,NSW
Summary
Friendly and reliable worker. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
The Park Hotel
01.2020 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Gardener
Farmscape Visuals
01.2022 - 11.2022
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
Food and Beverage Attendant
Mount Buller Hospitality
05.2020 - 10.2022
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Food and Beverage Attendant
The Groove Train
07.2019 - 08.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
Receptionist
Your Business Angels
03.2019 - 11.2019
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted with onboarding new clients and securing paperwork completion.
Store Team Member
Kmart
05.2017 - 11.2019
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
Education
Victorian Certificate of Applied Learning -
Norwood Secondary College
Ringwood, VICFood Handling -
William Angliss Institute of TAFE
Melbourne, VICResponsible Service of Alcohol Certificate (RSA) -
2018
Certificate lll in Fitness -
VFA Learning
First Aid -
VFA Learning
Traffic Control Roadwork Signing & Safety Course -
ATC Traffic Control
Skills
- Staff Leadership
- Serve Customers
- Food Safety and Quality
- Safe Work Practices
- Safe Handling Standards
- Attentive to Detail
- Food and Beverage Preparation
Timeline
Gardener
Farmscape Visuals
01.2022 - 11.2022
Food and Beverage Attendant
Mount Buller Hospitality
05.2020 - 10.2022
Food and Beverage Attendant
The Park Hotel
01.2020 - Current
Food and Beverage Attendant
The Groove Train
07.2019 - 08.2020
Receptionist
Your Business Angels
03.2019 - 11.2019
Store Team Member
Kmart
05.2017 - 11.2019
Victorian Certificate of Applied Learning -
Norwood Secondary College
Food Handling -
William Angliss Institute of TAFE
Responsible Service of Alcohol Certificate (RSA) -
Certificate lll in Fitness -
VFA Learning
First Aid -
VFA Learning
Traffic Control Roadwork Signing & Safety Course -
ATC Traffic Control
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