Open To Work
Cass Underwood
Jimboomba,QLD
Summary
Customer-focused professional skilled in adapting to diverse environments and transferring administrative expertise across sectors. Experienced in high-volume off the plan conveyancing, ensuring client confidentiality and professionalism. Proficient in relationship-building within community and business contexts, fostering collaboration and engagement.
Overview
7
7
years of professional experience
Work History
Conveyancing Officer
Arrow White
Brisbane City, QLD
03.2026 - Current
- Managed property transactions from initiation to completion for diverse clients.
- Prepared and reviewed legal documents for regulatory accuracy and compliance.
- Coordinated communication between clients, solicitors, and financial institutions.
- Conducted title searches and analyzed property records to identify potential issues.
- Assisted clients in understanding conveyancing processes and documentation needs.
- Handled inquiries and provided timely updates throughout transaction processes.
- Calculated stamp duty amounts, rates, water and Body Corporate adjustments
- Maintained organization and attention to detail while managing multiple cases.
Conveyancing Manager
Stockland
Brisbane, QLD
05.2025 - Current
- Off the Plan Settlements for 5 major Projects (Aura, Providence, Botanica, Newport and Rivermont)
- Conducted searches for ASIC, Titles and Plan Images using Infotrack
- Supported the preparation of settlement statements and financial disbursements accurately.
- Wrote Deed of Rescissions, Deed of Variations, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork and contracts.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Responded to inquiries from clients, sales professionals and colleagues regarding conveyancing matters.
- Assisted solicitors in preparing documentation for property transactions.
- Set up PEXA Projects and Workspaces for settlements and transfers
- Paper Settlements, including Transfers, Forms 24a and 24b
- Checked accuracy of land registry information prior to completion of sale and purchase process.
- Drafted letters confirming details of transactions between all parties involved.
- Monitored progress of each transaction from initial instruction through to completion.
- Prepared and reviewed legal documents such as contracts, deeds, titles and settlements.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
Settlements Officer
Keylaw Conveyancing
Brisbane, QLD
03.2025 - 05.2025
- PEXA (Sales/Purchase and Linked)
- QLD and NT Stamping (QRO in INTRA portals)
- Figures and Adjustments on Rates and Water and Body Corp Levies
- Coordinated documentation with clients and stakeholders for timely submissions.
- Assisted in preparing settlement statements and financial calculations.
- Communicated with lenders to confirm funding and settlement details.
- Maintained organized files and records for all settlement transactions.
- Researched discrepancies in account balances prior to settlement completion.
- Verified that all documentation associated with each transaction was complete before finalizing the settlement process.
Conveyancing Manager and Settlements Advisor
Lawlab
Brisbane, QLD
01.2024 - 02.2025
- Completing files from Unconditional to end of Settlement
- Settlements across PEXA and paper.
- Stamping portals across Australia (QLD, NSW, VIC, NT, TAS and WA)
- Organized logistics for paper settlements to ensure timely execution
- Coordinated emails and calendars to streamline communication and scheduling
- Developed and maintained relationships with clients, brokers, real estate agents, and colleagues to facilitate smooth transactions
- Travelled overseas to help train an admin team of 6 in Pre and Post Settlement Administration for 3 weeks
Training Conveyancer
Priority Legal Services
Shailer Park, QLD
06.2023 - 12.2023
- PEXA, Tri-Convey
- Managing Files A-Z
- Secure Exchange and Docusign
- Prepared and submitted settlement statements for timely property transfers.
- Communicated with clients to explain processes and gather necessary information.
- Coordinated with lenders, real estate agents, and other parties during transactions.
- Conducted title searches to identify any issues affecting property ownership.
- Maintained accurate records of all transactions and client communications.
- Managed deadlines and ensured all documentation was submitted on time.
Customer Service and Nightfill
Woolworths
Browns Plains, QLD
11.2019 - 11.2023
- Customer Service Supervisor
- Managed customer service interactions, assisted with packing groceries, and oversaw self-serve register operations
- Led team, delegated tasks, ensured smooth shift transitions
- Organized break schedules, lunch times, trolley collection, and click-and-collect processes for operational efficiency
- Managed cash transactions, returns/exchanges
- Executed store closure procedures, ensuring all tasks were completed efficiently.
Skills
- PEXA transactions
- Settlement administration
- Document preparation
- QLD Stamping
- Property Searches
- Secure Exchange & Docusign
- Process coordination
- Client relationship management
- Stakeholder communication
- Letter preparation
- Detail orientation
- Leadership
- Team Bonding
- Effective communication
Affiliations
- parkrun Volunteer
- Running Events - Love to take part as a team and individually
Custom Section 1
- I admin multiple Facebook Community Groups within the Logan area - Sharing updates, news and weather events, local businesses and help connect people.
- I have an employment group on Facebook for those looking for opportunities, employees or new careers
Timeline
Conveyancing Officer
Arrow White
03.2026 - Current
Conveyancing Manager
Stockland
05.2025 - Current
Settlements Officer
Keylaw Conveyancing
03.2025 - 05.2025
Conveyancing Manager and Settlements Advisor
Lawlab
01.2024 - 02.2025
Training Conveyancer
Priority Legal Services
06.2023 - 12.2023
Customer Service and Nightfill
Woolworths
11.2019 - 11.2023