Cassandra Box
Summary
Experienced nightfill manager within a large corporation with a strong background in team leadership and operational efficiency. Proven track record in scheduling, training, and compliance, consistently achieving service targets and enhancing customer satisfaction. Transitioned from a stay-at-home parent to a management role, demonstrating adaptability and commitment to professional growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Nightfill Manager
Woolworths
Busselton, WA
11.2019 - Current
- Managed team schedules and delegated tasks to staff members.
- Coordinated with suppliers to secure timely product deliveries, ensuring stock availability.
- Conducted regular team meetings to communicate updates and goals.
- Maintained compliance with health and safety regulations in the workplace.
- Monitored staff performance and addressed issues to maintain team effectiveness.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly to uphold brand reputation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Executed daily operational tasks with precision and attention to detail.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Assistant
The Sugar Chep Patisserie
Busselton, wa
10.2017 - 03.2018
- Facilitated product selection and addressed customer inquiries in fast-paced patisserie environment, enhancing customer experience.
- Maintained cleanliness and organization of display cases and dining areas.
- Handled cash transactions accurately while following company policies and procedures.
- Welcomed customers and guided them in product selection, contributing to a positive shopping atmosphere.
- Cleaned and organized sales floor regularly, ensuring a welcoming environment for customers.
- Monitored stock rotation to ensure freshness of products, supporting quality standards and customer satisfaction.
Assistant Deli Manager
Progressive Supa IGA
Busselton, wa
2008 - 2012
- Coordinated deli operations and staff scheduling to enhance workflow efficiency.
- Oversaw deli staff, ensuring adherence to customer service and food safety standards.
- Trained new employees on deli procedures and customer service standards.
- Ensured compliance with health and safety regulations.
- Maintained cleanliness and organization of the deli area.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Operated slicing, cooking, and packaging equipment efficiently.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Monitored inventory levels and placed orders promptly.
- Designed and arranged food displays to increase customer engagement.
Education
Some College (No Degree) -
Busselton Senior High School
Busselton, WASkills
- Operations oversight
- Inventory control
- Shift scheduling
- Team management
- Staff training
- Onboarding process
- Budget management
- Business planning
- Strategic planning
- Time management
- Decision-making
- Emergency management
- Problem solving
- Customer service
- Clear communication
- Goal setting
Certification
- First Aid Certificate
- Drivers Licence
- Woolworths Certificate for Material Handling Equipment
Timeline
Nightfill Manager
Woolworths
11.2019 - Current
Sales Assistant
The Sugar Chep Patisserie
10.2017 - 03.2018
Assistant Deli Manager
Progressive Supa IGA
2008 - 2012
Some College (No Degree) -
Busselton Senior High School