Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Clayton

Gawler,SA

Summary

Proven Assistant Cafe Manager with a track record of enhancing productivity and customer satisfaction at Superfoods Cafe. Skilled in hygiene practices, communication, problem-solving and decision-making. Been in charge to run businesses alone, successfully trained employees and resolved complaints, boosting brand loyalty and compliance with health standards.

Offering strong organizational skills and proactive approach to childcare, eager to learn and develop in any environment. Brings ability to quickly grasp situations and master difficult problems efficiently. Ready to use already developed skills in customer service and organizational management within the childcare scene.

Overview

4
4
years of professional experience

Work History

Assistant Cafe Manager

Superfoods Cafe
03.2024 - Current
  • Successfully ran the cafe alone between the dates of 4/09/2024-14/09/2024 upholding the same efficiency and cafe standards as when the usual higher-level management help is provided.
  • Managed daily cafe operations for smooth workflow and increased productivity.
  • Trained new employees on workplace procedures to maintain a high level of performance.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
  • Developed a strong understanding of time and money management, upholding the responsibility of stock replacement for the business.
  • Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
  • Participated in community events as a representative of the cafe, building brand awareness and generating positive publicity.
  • Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.

Cafe Employee

Beansolicious
05.2021 - 03.2024
  • Improved overall cleanliness of the establishment by adhering to strict hygiene protocols while handling food preparation tasks.
  • Boosted cafe efficiency by staying organized during peak hours and multitasking when necessary.
  • Assisted in training new hires, ensuring they understood company policies and procedures for optimal performance.

Education

Nuriootpa High School
Nuriootpa, SA

Skills

  • Scheduling and planning
  • Patience
  • Excellent communication skills
  • Hygiene practices
  • Time management
  • Decision-making
  • Problem-solving

Timeline

Assistant Cafe Manager

Superfoods Cafe
03.2024 - Current

Cafe Employee

Beansolicious
05.2021 - 03.2024

Nuriootpa High School
Cassandra Clayton