Cassandra Jacob
Walla Walla,NSW
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that were needed.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Have experience as a Skilled Care Provider assisting dementia specific elderly with daily living activities in-home or within care facility. Keep house by making beds and general cleaning. Administering medications and ensuring health plans are adhered to. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
10
10
years of professional experience
Work History
AIN (Assistant in Nursing)
Lutheran Aged Care
09.2011 - 10.2013
- Worked in Dementia specific care.
- Assisted with ambulating, transfers and range of motion to provide clinical therapeutic services to patients.
- Assisted with daily duties with Clients, such as personal hygiene, meals and cleaning.
- Oversaw Clients medication and daily routines based on assessment information and treatment plans passed down by specialists.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
AIN (Assistant in Nursing)
Extra Staff
02.2010 - 09.2011
- Worked as a Temp AIN, acquiring skills and knowledge in many diffe4rent aged care facilities.
- Had the ability to adapt to different environments and work places very quickly, as required by job.
- Assisted with ambulating, transfers and range of motion to provide clinical therapeutic services to patients.
- Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sales Assistant
Fashion Fair Clothing
01.2010 - 05.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Food Service Worker
KFC
02.2004 - 03.2009
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
Telemarketing Sales Representative
Hyster Forklifts
06.2005 - 12.2005
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Qualified leads and set up customer appointments for outside sales team.
- Asked pertinent questions to understand customer requirements.
- Overcame objections using friendly, persuasive strategies.
Education
Certificate III - Assistant in Nursing
TAFE NSW
Cootamundra, NSWBachelor of Business - Human Resource Management / Marketing
Charles Sturt University
Albury, NSWSkills
- Time Management
- Strong Ethics
- Strong Telephone and Email Etiquette
- Outbound Telemarketing
- Product Merchandising
- Engaging with Diverse Customers
- Product and Service Sales
- Meeting KPIs
- Excellent Communication Skills both in Person and via Telephone
- Fast learner
- Friendly and Professional Disposition
Timeline
AIN (Assistant in Nursing)
Lutheran Aged Care
09.2011 - 10.2013
AIN (Assistant in Nursing)
Extra Staff
02.2010 - 09.2011
Sales Assistant
Fashion Fair Clothing
01.2010 - 05.2010
Telemarketing Sales Representative
Hyster Forklifts
06.2005 - 12.2005
Food Service Worker
KFC
02.2004 - 03.2009
Certificate III - Assistant in Nursing
TAFE NSW
Bachelor of Business - Human Resource Management / Marketing
Charles Sturt University
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