Cassandra Kennedy
Heathridge
Summary
Highly organized and dedicated Health Information Services Clerical Supervisor with over six years of experience managing administrative operations in the healthcare sector. Skilled in liaising with medical professionals, coordinating audits, and ensuring compliance with healthcare standards. Skilled at building strong professional relationships, multitasking, and maintaining accurate medical records. Seeking to leverage my expertise to contribute effectively as a VMO Liaison Officer at Joondalup Health Campus.
Overview
13
13
years of professional experience
Work History
Health Information Services Clerical Supervisor
Ramsay Healthcare (Hollywood Private Hospital)
04.2019 - Current
- Manage and supervise clerical staff, ensuring the efficient operation of the Health Information Services department
- Monitor team performance, deliver constructive feedback, and conduct annual performance appraisals to drive staff development and maintain high standards
- Liaise with Visiting Medical Officers (VMOs) to coordinate audits, including scheduling and facilitating access to medical records for review
- Communicate with VMOs through phone, email, and in-person interactions to address information requests and resolve inquiries promptly
- Oversee the follow-up process for incomplete discharge summaries, working closely with doctors to ensure timely and accurate documentation
- Oversee the recruitment and selection process, including resume screening, candidate interviews, and contributing to final hiring decisions
- Resolve workplace conflicts professionally, adhering to established processes to foster a positive and collaborative work environment
- Develop and manage fortnightly staff rosters to ensure optimal departmental coverage and efficient resource allocation
- Manage and update Workplan rosters and mytime adjustments to ensure accurate scheduling and timekeeping
- Update and maintain departmental procedures, ensuring all team members are informed and compliant with process changes
- Manage inventory, including ordering and maintaining stock and stationery to support daily operations
- Oversee medical record processes, including merging duplicate records, locating missing files, and ensuring data accuracy
- Complete system entries such as Riskman and Mexop, ensuring timely and accurate reporting
- Coordinate and execute audits for health funds to maintain compliance and data integrity
- Facilitate monthly HIS clerical meetings, including preparation, minute-taking, and follow-up actions
- Lead weekly team board discussions, driving continuous improvement and team alignment on priorities
- Update and manage hospital registers, such as Drug Books and Archive Boxes, to ensure accurate record-keeping
- Handle returned mail, sorting and redirecting appropriately to maintain communication flow
- Address and resolve customer complaints efficiently, maintaining a focus on service excellence and patient satisfaction
- Support the Manager with human resource functions, including workforce planning and performance management
Administrative Officer
Ramsay Healthcare – Hollywood Private Hospital
11.2011 - 03.2019
- Worked at Hollywood Hospital May 2011 - May 2013 and November 2016 - March 2019
- Delivered exceptional patient and visitor service, maintaining the highest ethical standards while treating all individuals with fairness and respect
- Managed front office operations, including handling face-to-face, telephone, and email inquiries with professionalism
- Checked in patients, conducted interviews, processed payments, and performed health fund verifications through intranet, email, and phone
- Conducted ward walks to patient rooms, ensuring all documentation and admission paperwork were complete and accurate
- Pre-admitted acute admissions and organized necessary follow-up appointments with hospitals or healthcare professionals
- Managed financial administration tasks, including customer accounts, while maintaining compliance with confidentiality and data protection guidelines
- Updated and maintained accurate records in hospital databases with relevant, secure information
- Provided support for night shift switchboard operations when required
- Performed additional administrative duties as needed to ensure smooth hospital operations
Financial Clerk | Switchboard Operator | Receptionist
Ramsay Healthcare – Wollongong Private Hospital
09.2014 - 11.2016
- Managed front office operations, professionally handling face-to-face, telephone, and email inquiries
- Operated the switchboard efficiently, managing inbound calls, directing callers to appropriate departments or locations, and connecting family members with patients
- Performed health fund checks through intranet, email, and phone to ensure accurate patient financial information
- Issued itemized quotes and invoices to patients, verifying that all charges were accurate and aligned with their procedures
- Secured financial consent from patients prior to admission, ensuring compliance with hospital policies
- Created miscellaneous accounts, generated invoices, and managed financial reminders, including follow-up notices on outstanding balances
Administration Assistant | Receptionist | Medical Records Clerk
Ramsay Healthcare – Hillcrest Private Hospital
08.2013 - 07.2014
- Maintained a clean, organized, and confidential work environment while delivering professional service to visitors and staff
- Greeted all visitors with professionalism and courtesy, ensuring a positive first impression
- Scheduled patient medical screenings and proactively followed up to obtain results
- Managed medical records, including collation, culling, and providing documentation to doctors and patients as needed
- Responded to priority issues to facilitate prompt and efficient patient care
- Operated the switchboard efficiently, directing calls and managing inquiries with accuracy and professionalism
- Accurately updated and maintained patient information in hospital databases
- Performed various clerical and administrative tasks, including ordering and maintaining inventory of supplies to support daily operations
Education
Diploma - Events
West Coast Institute of Training
01.2011
Cert III - Events
West Coast Institute of Training
01.2010
Skills
- Microsoft Office Suite
- Meditech
- Pracsoft
- Riskman
- Mexop
- CarROT / SuppORT
- Workplan/Mytime
Core Competencies & Personal Attributes
- Exceptional Communicator
- Excellent Customer Service
- High Level Administration
- Continuous Process Improvement
- Outstanding leadership skills
- Collaborative Working
- Methodical Approach to Work
- Proactive and Attentive to Detail
- Problem Solving & Analytical
- Highly Organised
- Strong Decision Making
Timeline
Health Information Services Clerical Supervisor
Ramsay Healthcare (Hollywood Private Hospital)
04.2019 - Current
Financial Clerk | Switchboard Operator | Receptionist
Ramsay Healthcare – Wollongong Private Hospital
09.2014 - 11.2016
Administration Assistant | Receptionist | Medical Records Clerk
Ramsay Healthcare – Hillcrest Private Hospital
08.2013 - 07.2014
Administrative Officer
Ramsay Healthcare – Hollywood Private Hospital
11.2011 - 03.2019
Cert III - Events
West Coast Institute of Training
Diploma - Events
West Coast Institute of Training
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