Summary
Overview
Work History
Education
Skills
Certifications
Referees
Previous Work Experience
Timeline
Generic

Cassandra Potaka

Brisbane

Summary

Compassionate Support Worker with background in providing personal care and assistance to individuals with disabilities. Strong skills include effective communication, patience, empathy, and ability to adapt to different situations. Previous roles involved implementing personal support plans, promoting independence and enhancing quality of life for persons under care.

I have worked as a support worker for the last 2 years, prior to that I was a Florist for 23 years. I am really enjoying the career change and am looking forward to building my career further and helping to improve the life of others in need.

Overview

2
2
years of professional experience

Work History

Disability Support Worker

Blue Iris Support Services
Toowoomba
12.2025 - Current
  • Assisted clients with daily living activities and personal care tasks.
  • Supported individuals in developing life skills and achieving personal goals.
  • Maintained accurate records of client progress and service delivery.

Community Access Worker

Jamie Logan
Fernvale
09.2025 - Current
  • Assisted client with daily living activities and personal care needs.
  • Supported Client in accessing community resources and services effectively.
  • Collaborated with team members to develop personalized care plans for client

Personal Support Worker

Julie Horan
Bryden
05.2024 - Current
  • Assisted clients with daily living activities and personal care routines.
  • Supported individuals in maintaining hygiene and cleanliness standards.
  • Communicated effectively with clients to understand their needs and preferences.

Education

High School Diploma -

St Mary’s College
Ipswich
11-2002

Cert 3 Individual Support CHC33021

TAFE Qld
Bracken Ridge

Skills

  • Communication & active listening and clear communication: Clearly understanding and responding to client needs
  • Patience & Empathy:Essential for building trust and supporting challenging situations
  • Problem-solving and adaptability: Finding solutions and adjusting to changing client needs
  • Organizational Skills:Managing schedules, tasks, and client plans
  • Cultural Competence:Respecting diverse backgrounds
  • Resilience: Handling emotional demands and difficult circumstances

Certifications

  • NDIS Worker Screening Clearance (Yellow Card)
  • Working with Children Clearance (Blue card)
  • First Aid and CPR
  • Non Restricted QLD drivers licence.
  • Full Covid 19 vaccination

Referees

Jamie Logan (client)

0431 413 192

Georgina Dixon

Blue iris Support Services

0477 891 947

Trevor Horan (Julie Horan Partner)

0417711531

Previous Work Experience

Florist supervisor

Stevensons florist March 2024

Main duties performed for daily running of the store which include opening and closing of the store, End of day balancing of the eftpos terminal and cash register, liaising with suppliers and maintaining adequate stock levels to avoid wasteage, serving clients in-store as well as online, monitoring and for-filling online orders, customer relations and service in-store and over the phone,. Processing incoming stock, quality control of stock and monitoring designs and creating of new concepts in a cost effective manner. General housekeeping duties.

Civil Labourer Entry Level

Oct 2022- Feb 2023

We worked on the flood
recovery project for Somerset regional council repairing and maintaining all the unsealed roads from Fernvale through to Jimna. Duties were clear and prepare sites to be worked on, direct traffic through worksites, move materials around the site and operating the roller, Spotting for excavator driver, running materials from one site to another and taking daily progression photos on the iPad and uploading them onto data base.

Production Supervisor- Quality, design and training

Pine Valley Flowers

Apr 2015 - Feb 2020

Pine Valley supplies high volumes of plants and flowers (bouquets and arrangements) in a fast-paced production warehouse environment for our clients which included Woolworths Qld, Drake Supermarkets and Bunnings.My role included designing different ranges for our clients, while maintaining profit margins, making sure all products were saleable and able to be made in a labor effective way.Training and supervising the staff regarding time and acceptable quality of product produced.

Inspecting of stockandreporting on quality and performing quality testing on imported products.

Timeline

Disability Support Worker

Blue Iris Support Services
12.2025 - Current

Community Access Worker

Jamie Logan
09.2025 - Current

Personal Support Worker

Julie Horan
05.2024 - Current

High School Diploma -

St Mary’s College

Cert 3 Individual Support CHC33021

TAFE Qld
Cassandra Potaka