Cate Russell
Sunshine Coast,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Maintains high-level customer satisfaction by providing warm, enthusiastic customer service and resolving customer requests, needs and problems smoothly. Versatile and flexible team player who is eager to learn new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
IGA
08.2022 - Current
- EMINENCE award recipient
- Provided energetic and enthusiastic customer service providing positive interactions with customers
- Coordinated restocking of sales floor with current products and accurate signage for current promotions.
- Trained in all departments, performing open and closings in Day-fill, Fruit and vegetable, Customer service and Deli.
Regular Babysitter
Multiple Families
10.2021 - 08.2022
- Demonstrated empathy and kindness to display positive character traits.
- Built strong relationships with children aged 18 months to 11 years old
- Employed positive reinforcement methods to encourage good behavior.
Customer Service and Cafe Attendant
Bellingham Maze
02.2019 - 08.2022
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Education
High School Certificate -
Suncoast Christian College
Woombye, QLD11.2021
Skills
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Retail Effectiveness
- Exceeding Customer Expectations
Certification
- Responsible Service of Alcohol
- Barista Course
- Bronze medallion Surf Life Saver
Timeline
Retail Assistant
IGA
08.2022 - Current
Regular Babysitter
Multiple Families
10.2021 - 08.2022
Customer Service and Cafe Attendant
Bellingham Maze
02.2019 - 08.2022
High School Certificate -
Suncoast Christian College
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