Catherine Lynch

As an NDIS Support Coordinator, I effectively supported participants in achieving their NDIS goals by conducting comprehensive intake assessments, managing home visits, and collaborating with a diverse range of services. My role involved working closely with participants to tailor support plans to their needs, ensuring their goals were met through strategic coordination and advocacy. I excelled in completing various NDIS reporting tools, including support coordinator implementation reports, childhood progress reports, and change of circumstances documentation, maintaining accuracy and compliance. My approach to capacity building focused on empowering participants through tailored strategies, fostering their independence and enhancing their overall outcomes.

Manage all business operations for CPL Social Enterprise Toy and Resource Library. The library was set up 40 years ago to help children with disability develop their primary skills up to ten years of age. The library employees people with disability and support staff. Liaise daily with team members to ensure customers and employee satisfaction. Manage and track subscriptions and financial process for monthly reporting. Prepare, manage and predict budgets including business sales and federal NDIS funding. Track and manage all necessary NDIS reporting requirements, Supported Wage Applications and client files. Liaise with internal and external stakeholders to establish relationships that support my team. Organize and track work experience programmes with internal services and local special schools.

Manage all business operations for Mylestones Solutions MEQUIP training and loan programme, including five trainees under Skilling QLD. Prepare and manage equipment loans to therapist across city and outer regions. Manage all necessary Skilling QLD reporting requirements and maintain client files. Service Coordinator for 53 Supported Employees in Mylestones Printing. Manage and organise Supported Wage Assessments, Programmes of Support and Employment Action Plans. Liaise with internal departments and external organisations to recruit and support employees. Collaborate with stakeholders including Government and Non Government like disability providers and Job Access . 2020 to 2021 Engage in meetings with senior staff of the NDIS to ensure smooth transition from DMI funding to Core funding for participants. Develop training and social programmes that support the employees in social and work related activities. Establish pathways to achieving life goals including timelines and techniques for development by putting supports in place.

Support 53 people with disability in an award winning Disability Social Enterprise. Support the manager to deliver a first class service that helps people achieve their employment goals through a person centred approach. Carry out Supported Wage Assessments and Employment Action Plans. Track and complete regular disability Matrix Index Assessments for government funding(FOFMS). Develop training to supported employees to increase their skills and broaden their experiences. Over a two year period delivered training of the NDIS and what it entails for our cohort with NDIS resource materials. Maintain client files and Liaise with all stakeholders.

Coordinated 11 clients with physical and intellectual disabilities including highly challenging behaviours to live fully integrated lives with the community. Managed 40 support workers to provide care and support to the clients to fulfill their life choices and goals. Provided training and rostering to 40 staff members in the areas of medication, budgeting clients money, life plans, day activities, non violent crisis intervention and human resources such as appraisals and staff performance. Attended regular meetings with Risk Management teams and Disability Services QLD intensive behaviour support team in relation to high risk clients. Assisted clients in their overall financial management by liaising with financial administers, the Public trust and DSQ MASS Funding. Coordinated training and assessment to new and current staff in the form of group meetings and in-house workshops.