Catherine Phan
Brisbane,QLD
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organisational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Beauty Therapist and Assistant Manager (2IC)
Pure Indulgence
09.2021 - 05.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Increased salon revenue by upselling additional services and retail products to clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Efficiently managed inventory levels of supplies and retail products while minimising waste.
- Trained new staff in product knowledge and customer service protocols.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Lash Technician
Owner
02.2018 - 01.2021
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Educated clients on how to clean and maintain lash extensions.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Managed appointment scheduling and client database in a user-friendly software system, streamlining operations for both staff and clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Crew Member and Barista
McDonalds
07.2017 - 06.2019
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD06.2025
Diploma of Beauty Therapy & Screen And Media - Beauty
The French Beauty Academy
Brisbane, QLD11.2021
Skills
- Skincare product knowledge
- Sales and Upselling
- Customer Service
- Retail experience
- Flexibility and Adaptability
- Organization and Multitasking
- Staff Training and Development
- Teamwork and Collaboration
- Computer Skills
- Infection control standards
Languages
Vietnamese
Limited Working
Timeline
Beauty Therapist and Assistant Manager (2IC)
Pure Indulgence
09.2021 - 05.2024
Lash Technician
Owner
02.2018 - 01.2021
Crew Member and Barista
McDonalds
07.2017 - 06.2019
Bachelor of Nursing - Nursing
Queensland University of Technology
Diploma of Beauty Therapy & Screen And Media - Beauty
The French Beauty Academy
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