Michelle Lauren Phan
Algester,QLD
Summary
As a dedicated Intuitive Beauty Therapist with comprehensive understanding of a business stand point, I strive to built rapport and genuine trust to ensure I maintain clients need for exceptional client base growth and retention. Passionate and dependable candidate willing to take on responsibility to achieve company goals. With excellent experience in the industry I maintain professional appearance and demeanour. Proficiently completes assigned tasks whether in the treatment rooms or on reception focusing on quality work nonetheless. Quick-learning team player with effective communication and organisation skills aiming to leverage my ability successfully as a Beauty therapist/Receptionist in your company.
Overview
4
4
years of professional experience
Work History
Beauty Therapist
Pure Indulgence
2020.11 - 2023.03
- Performed a variety of beauty treatments, including massages, waxing, relaxation facial and advance facials including, skin needling, diamond polar, nano RF and peels.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Building rapport with clients to ensure they feel comfortable and heard through conversation.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay well-informed on industry trends and techniques.
Customer Service Representative
CLH Group
2019.07 - 2020.01
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managing customer inbounds and outbound correspondence
Education
Diploma of Beauty And Spa Practice
Torrens University Austrpralia
Brisbane, QLD11.2020
Skills
- Skincare product knowledge
- Client consultation abilities
- Facials and Chemical Treatments
- Relationship building and management
- Sales proficiency
- Team Collaboration
- Customer Engagement
- Paperwork management
- Adaptable to Changing Client Needs
Timeline
Beauty Therapist
Pure Indulgence
2020.11 - 2023.03
Customer Service Representative
CLH Group
2019.07 - 2020.01
Diploma of Beauty And Spa Practice
Torrens University Austrpralia
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