Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Turnbull

Brunswick West,Australia

Summary

Dedicated and customer-focused professional with over 3 years of experience in retail, complemented by ongoing nursing studies and over 440 hours of clinical placement in fast-paced healthcare environments. Proven ability to remain calm and effective under pressure, with strong skills in communication, time management, and problem-solving. Adept at handling diverse customer needs with empathy and professionalism, and highly experienced in working as part of a team to deliver exceptional service. Seeking to leverage a unique blend of customer service and healthcare experience in a role that values adaptability, resilience, and a people-first approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Team Member/ Supervisor

Woolworths Supermarket
02.2022 - Current
  • Assisted with customer inquiries and provided product information to enhance shopping experience.
  • Supported the front end team in maintaining store cleanliness and organisation for efficient operations.
  • Adapted quickly to new tasks and responsibilities in a fast-paced retail setting.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end components with back-end systems.
  • Supervised daily cash handling and ensured accuracy in transactions.
  • Resolved customer inquiries and complaints, enhancing overall customer satisfaction and loyalty.
  • Coordinated scheduling of cashier staff to ensure adequate coverage during peak hours.

Dance Teacher

Albright Studios
01.2021 - 01.2025
  • Developed engaging lesson plans tailored to diverse student skill levels.
  • Fostered a positive classroom environment encouraging creativity and self-expression.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.

Education

Studying Bachelor of Nursing -

La Trobe University
Melbourne, VIC
12-2026

High School Diploma -

Santa Maria College
Northcote, VIC
12-2023

Skills

  • Customer service
  • Critical thinking
  • Call centre experience
  • Conflict resolution
  • Payment processing
  • Customer satisfaction measurement
  • Team development
  • Documentation

Certification

First Aid/ CPR Certificate

NDIS check

Fit to work check

Working with children's check


Timeline

Front End Team Member/ Supervisor

Woolworths Supermarket
02.2022 - Current

Dance Teacher

Albright Studios
01.2021 - 01.2025

Studying Bachelor of Nursing -

La Trobe University

High School Diploma -

Santa Maria College
Catherine Turnbull