Catherine Turnbull
Brunswick West,Australia
Summary
Dedicated and customer-focused professional with over 3 years of experience in retail, complemented by ongoing nursing studies and over 440 hours of clinical placement in fast-paced healthcare environments. Proven ability to remain calm and effective under pressure, with strong skills in communication, time management, and problem-solving. Adept at handling diverse customer needs with empathy and professionalism, and highly experienced in working as part of a team to deliver exceptional service. Seeking to leverage a unique blend of customer service and healthcare experience in a role that values adaptability, resilience, and a people-first approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Team Member/ Supervisor
Woolworths Supermarket
02.2022 - Current
- Assisted with customer inquiries and provided product information to enhance shopping experience.
- Supported the front end team in maintaining store cleanliness and organisation for efficient operations.
- Adapted quickly to new tasks and responsibilities in a fast-paced retail setting.
- Collaborated with cross-functional teams to ensure seamless integration of front-end components with back-end systems.
- Supervised daily cash handling and ensured accuracy in transactions.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Coordinated scheduling of cashier staff to ensure adequate coverage during peak hours.
Dance Teacher
Albright Studios
01.2021 - 01.2025
- Developed engaging lesson plans tailored to diverse student skill levels.
- Fostered a positive classroom environment encouraging creativity and self-expression.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Education
Studying Bachelor of Nursing -
La Trobe University
Melbourne, VIC12-2026
High School Diploma -
Santa Maria College
Northcote, VIC12-2023
Skills
- Customer service
- Critical thinking
- Call centre experience
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Team development
- Documentation
Certification
First Aid/ CPR Certificate
NDIS check
Fit to work check
Working with children's check
Timeline
Front End Team Member/ Supervisor
Woolworths Supermarket
02.2022 - Current
Dance Teacher
Albright Studios
01.2021 - 01.2025
Studying Bachelor of Nursing -
La Trobe University
High School Diploma -
Santa Maria College