Catherine Therese Hole
Narrawallee,NSW
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area.
Talented and skilled multitasker comfortable juggling competing priorities.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift.
Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Versed in maintaining liquor stock, keeping bar clean and assessing customer needs.
Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
7
7
years of professional experience
Work History
Retail Worker
Liquorland
Ulladulla, New South Wales
10.2014 - 04.2017
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Operated cash register to process payments from customers accurately and efficiently.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
Bartender
Star Hotel
Milton, New South Wales
07.2010 - 09.2013
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
Education
Secretarial Studies -
Metropolitan Business College
Sydney, NSW12-1981
School Certificate -
Mary Immaculate College
Sutherland, NSW10-1980
Skills
I
- Loss Prevention
- Merchandise Display
- Cash Handling Accuracy
- Stock replenishment
- Store maintenance
- Customer Assistance
- Cash Register Operation
- Upselling strategies
Affiliations
I have been the primary carer for my mother since leaving Liquorland in 2017, when she was diagnosed with Alzheimer's.
I have extensive experience working in all aspects of hospitality in licensed premises, including responsible gambling (RSG) and service of alcohol (RSA).
Prior to commencing at the Star Hotel, I successfully managed The Edgewater Motel, Burrill Lake, this included all aspects of managing a small motel.
I also have previous experience working as a Dental Practice Manager for Dr David Griffiths in the early 2000's and assisted with the forensic aspect of his practice.
Timeline
Retail Worker
Liquorland
10.2014 - 04.2017
Bartender
Star Hotel
07.2010 - 09.2013
Secretarial Studies -
Metropolitan Business College
School Certificate -
Mary Immaculate College
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