Summary
Overview
Work History
Education
Skills
Certification
Extra-Curricular Activities
Timeline
Generic

Riley Isedale

...
Miranda

Summary

I’m a 19-year-old university student currently studying a Bachelor of Communications and Media with International Studies at the University of Wollongong. With over five years of experience in casual customer service roles across hospitality and retail, I’ve developed strong communication, teamwork, and problem-solving skills that help me thrive in fast-paced, people-focused environments.


Having grown up in the Sutherland Shire and spent seven years living in Dubai, I’ve gained a broad cultural perspective and a natural ability to connect with people from all walks of life. I’m a quick learner with a positive, respectful, and cheerful attitude, passionate about creating great customer experiences and working collaboratively within a team. I bring energy, reliability, and a strong work ethic to everything I do. I am motivated, adaptable and always ready to grow, contribute, and support those around me.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Retail Assistant

Liquorland
11.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Process transactions via EFTPOS, Apple Pay, and cash
  • Ensure compliance with RSA laws and store policies
  • Assist with stock control and shelf restocking
  • Resolve customer queries and complaints professionally


Waitress / Kitchen Hand

Emerald Chinese
05.2024 - 11.2024
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience
  • Delivered prompt and friendly table service
  • Processed payments in a fast-paced setting
  • Assisted with food prep and kitchen operations
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts

Sales Assistant

Kitchen Warehouse
03.2024 - 08.2024
  • Met sales targets and KPIs
  • Maintained visual merchandising standards
  • Built rapport with customers to promote sales
  • Managed time efficiently and worked independently
  • Increased sales by building strong customer relationships and providing excellent service

Team Member

Kmart
10.2023 - 02.2024
  • Handled restocking and customer support
  • Solved issues with multitasking and communication
  • Maintained store appearance and organization
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods

Waitress

Pellegrini’s
09.2023 - 02.2024
  • Served food and beverages during lunch and dinner service
  • Supported bar operations and glass collection
  • Resolved customer complaints calmly and efficiently
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts

Crew Member

Guzman Y Gomez
02.2022 - 08.2023
  • Took customer orders and handled payment systems
  • Prepared and packaged food orders
  • Trained junior staff and supported onboarding
  • Maintained cleanliness and replenished supplies

Referee (Volunteering)

Soccer Mini Roos
02.2019 - 09.2020
  • Supervised U7–U9 games and enforced rules
  • Coordinated games independently and kept time
  • Mentored younger players with basic skills and teamwork

Education

Bachelor of Communication And Media - Visual Communication

University of Wollongong
Wollongong, NSW
04.2001 -

HSC -

Inaburra High School
Bangor, NSW
04.2001 -

Skills

  • Customer service excellence
  • Customer assistance
  • Patience and empathy
  • Communication & teamwork
  • Cash handling & POS systems
  • RSA & RCG certified
  • Time management & multitasking
  • Conflict resolution
  • Sales & merchandising

Certification

RSA (NSW)

Extra-Curricular Activities

Performing Arts

  • Private singing and performing (2017–2023)
  • Senior A Cappella Choir (2022–2023)
  • School Musical: Boarding Call (2022)
  • Public singing concerts: Vanessa’s Voices

Sport & Community

  • Gwawley Bay & Loftus Rovers Soccer Clubs (2016–2025)
  • Surf Ski Paddling at Cronulla SLSC (2020)

Timeline

Retail Assistant

Liquorland
11.2024 - Current

Working With Children Check

10-2024

Waitress / Kitchen Hand

Emerald Chinese
05.2024 - 11.2024

Sales Assistant

Kitchen Warehouse
03.2024 - 08.2024

Team Member

Kmart
10.2023 - 02.2024

RSA (NSW)

10-2023

RCG (NSW)

10-2023

Waitress

Pellegrini’s
09.2023 - 02.2024

Crew Member

Guzman Y Gomez
02.2022 - 08.2023

Referee (Volunteering)

Soccer Mini Roos
02.2019 - 09.2020

Bachelor of Communication And Media - Visual Communication

University of Wollongong
04.2001 -

HSC -

Inaburra High School
04.2001 -
Riley Isedale...