Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Cathryn Flynn

Peregian Springs,Australia

Summary

Skilled writer and content reviewer with a strong ability to create clear, well-structured responses across a wide range of topics. Experienced in working with prompts, evaluating written outputs, and comparing content quality to support decision-making and model improvement. Strong research and fact-checking skills, with a focus on accuracy, originality, and clarity in all written work. Fluent in English, with excellent grammar and editing skills; confident in working independently and managing tasks in a remote, digital environment.

Overview

2026
2026
years of professional experience

Work History

BUSINESS DEVELOPMENT – CAPABILITY AND PERFORMANCE MANAGER

Medibank
05.2021 - Current
  • Development and maintenance of a capability program for all BDMs in the national customer facing network to ensure a consistent and human centred experience for all BDMs.
  • Development and coordination of a mentor program to aid with the implementation of the capability program. This program also gives further development opportunities to experienced BDMs.
  • Coaching Regional Managers and Territory Managers to uplift performance in their teams.
  • Roll out of a new CRM for all BDMs in the national customer facing network.
  • Establishment and communication of an accurate reporting program to obtain weekly/monthly and quarterly results.
  • Analysis of monthly and quarterly sales results to set up opportunities for development.
  • Implementation of engagement initiatives to keep motivation and passion.
  • Established regular touchpoints for all stakeholders to ensure that the needs of our “on the ground” team are being met as well as business targets being reached
  • Successfully collaborated with National Managers and Senior Executive to deliver a coaching program to all Regional Managers, Area BDMs, and Territory Managers in the company's Retail Network.
  • Introduced reporting and KPIs for coaching skills to all customer facing business units after close collaboration with leaders of each business unit.
  • Conducted regular coaching and development sessions with leaders and their teams to improve performance.
  • Evaluated effectiveness of all programs by surveying participants and stakeholders and collecting before-and after-data showing the impact of each initiative.
  • Conducted weekly performance evaluations of team to check progress and outcomes.
  • Promoted efficient and open communication by leading regular team and stakeholder meetings.

SENIOR PERFORMANCE COACH

Medibank
09.2016 - 05.2021
  • Led a team of capability specialists responsible for driving continual increase in leadership and customer service capability in national customer facing networks.

MULTI STORE LEADER

Medibank
05.2010 - 08.2016
  • Hired, trained, supervised, and motivated teams of 41 retail insurance professionals to provide knowledgeable service and to become a customer's trusted adviser.
  • Coached team members and mentored on management of complicated sales, complex issues, and difficult customers.
  • Coached junior/new team members on how to meet operational and sales goals with initiative-taking strategies.
  • Devised, implemented, and managed promotions to enhance store results and drive customer engagement.
  • Achieved sales goals and business objectives by coaching and motivating team members to completely understand customer needs.
  • Conducted job interviews, led team member performance evaluations with constructive feedback to attract and retain top-quality personnel.

REAL ESTATE AGENT

Remax Australia
Brisbane, QLD

QUEENSLAND MANAGER, STATE MANAGER ASSET MANAGEMENT

Westpac Banking Corporation
Brisbane, QLD
  • Senior state management experience including fiscal management, strategic planning, and leadership.
  • Dispute resolution, debt recovery negotiation and high-level conflict settlement.
  • Extensive relationship building, negotiation and mediation experience.

Education

Bachelor of Laws -

University Of Queensland
Brisbane

Certified Change Management Practitioner -

PROSCI

Organizational Coaching Certificate (LVL 2) -

IECL - Australia

Diploma of Management -

Swinburne University of Technology
Melbourne

Diploma of Small Business Management -

Open Learning Australia
Adelaide

Skills

  • Advanced communication skills
  • Writing and content evaluation
  • Research and fact-checking
  • Analytical thinking
  • Remote work proficiency

References

Referee details will be made available upon request.

References

References available upon request.

Timeline

BUSINESS DEVELOPMENT – CAPABILITY AND PERFORMANCE MANAGER

Medibank
05.2021 - Current

SENIOR PERFORMANCE COACH

Medibank
09.2016 - 05.2021

MULTI STORE LEADER

Medibank
05.2010 - 08.2016

REAL ESTATE AGENT

Remax Australia

QUEENSLAND MANAGER, STATE MANAGER ASSET MANAGEMENT

Westpac Banking Corporation

Bachelor of Laws -

University Of Queensland

Certified Change Management Practitioner -

PROSCI

Organizational Coaching Certificate (LVL 2) -

IECL - Australia

Diploma of Management -

Swinburne University of Technology

Diploma of Small Business Management -

Open Learning Australia

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Cathryn Flynn