Cathyrine Bobojcov
Southport,QLD
Summary
Food and Beverage Attendant experienced in customer service and staff training. Achieved high food safety standards and ensured guest satisfaction through effective communication and attention to detail. Focused on enhancing dining experiences while demonstrating punctuality and responsibility in operations.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Food and Beverage Attendant
Sheraton Grand Mirage Resort
Gold Coast , Qld
03.2021 - Current
- Provided exceptional service to guests in dining and bar areas.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in preparation and presentation of food and beverages for events, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely meal delivery, contributing to overall guest satisfaction.
- Responded promptly to guest inquiries and resolved minor issues effectively.
- Maintained cleanliness and organization of dining spaces and service areas.
- Trained new staff on service standards and procedures, fostering a consistent and high-quality service environment.
- Maintained a positive attitude towards coworkers and customers at all times.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
Retail Assistant/
Woolworths Supermarket
Southport , QLD
08.2022 - 01.2023
- Reviewed customer notes and preferences for substitutions and special requests.
- Picked fresh produce, meats, and pantry items with attention to quality.
- Packed orders carefully to protect fragile and refrigerated items.
- Selected online grocery items using shopping app and store inventory system.
- Followed store safety, sanitation, and food handling procedures during shopping.
- Greeted customers and provided excellent customer service.
Retail Assistant/Customer Service Cashier
IGA Rockingham
Rockingham , WA
03.2011 - 12.2019
- Assisted customers at checkout with purchases and payment processing
- Scanned items and verified pricing at register
- Bagged merchandise carefully for customer orders
- Handled cash, cards, and digital payments
- Resolved simple checkout questions and directed customer requests
- Replenished register supplies and maintained clean work area
- Balanced cash drawer and reported register discrepancies
- Stocked shelves with incoming goods from delivery trucks as needed.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Answered customers' questions concerning location, price and use of merchandise.
Education
Associate Diploma - Hotel And Restaurant Management
Our Lady Of Lourdes Technological Institute
06-1999
Skills
- Food safety
- Allergy awareness
- Customer service
- Guest services
- Staff training
- Attention to detail
- Positive attitude
- Cash handling
- Cash register
Certification
RSA & RSG
QLD DRIVER LICENCE
Accomplishments
5 Years Service Recognition in Sheraton Grand Mirage Resort Gold Coast
Timeline
Retail Assistant/
Woolworths Supermarket
08.2022 - 01.2023
Food and Beverage Attendant
Sheraton Grand Mirage Resort
03.2021 - Current
Retail Assistant/Customer Service Cashier
IGA Rockingham
03.2011 - 12.2019
Associate Diploma - Hotel And Restaurant Management
Our Lady Of Lourdes Technological Institute