Arissara Mahaniyom
Summary
My name is Aris. I have 3 years' experience of providing excellent customer service in a fast-paced environment in hospitality industries. I have developed extensive knowledge of beverages, responsible gaming services, including gaming machines and Keno systems and fair experience as a maître d'. I am always open to learning and taking on new challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant and Gaming Attendant
Brothers League Club
04.2023 - 02.2025
- Prepared alcoholic beverages and developed extensive knowledge of beer, wine, spirits, and other beverages.
- Managing gaming machines and the Keno system.
- Provided exceptional customer service by assisting patrons with game rules, payouts, and troubleshooting machine issues.
- Conducted opening and closing procedures for the gaming room and bar, maintained adequate stock levels in the bar to ensure seamless operations during peak hours.
- Trained and mentored new team members.
- Served food and drinks, removed dirty dishes, and kept the dining area clean and tidy.
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Utilized problem-solving skills to handle any issues that arose during shifts.
- Greeted guests, escort them to seats and present them with menus
- Performed reception duties such as answering phones, greeting visitors and responding to inquiries in a professional manner.
Barista
Riverfront Cafe
01.2021 - 02.2023
- Utilized cash register or POS system to receive and process payments.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Prepared and served a variety of coffee drinks, teas, and other beverages.
- Built strong connections with both regular and new customers through friendly, personalized service, fostering customer loyalty and satisfaction
Education
Innisfail State College
Innisfail, QLD11-2023
Skills
- Exceptional customer service
- Beverages preparation
- POS operation
- Responsible gambling practices
- Handling complaints
- Food safety
Certification
- RSA (Responsible Service of Alcohol)
- RSG (Responsible Gambling Services)
- Food Safety Certificate
- Certificate II information, Digital media and Technology
Timeline
Food and Beverage Attendant and Gaming Attendant
Brothers League Club
04.2023 - 02.2025
Barista
Riverfront Cafe
01.2021 - 02.2023
Innisfail State College
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