Catie Conwell
Fitzroy,VIC
Summary
Dynamic and reliable professional with a proven track record in hospitality and education, demonstrated at The Federal Boutique Hotel and St Matthews RC High School. Excelled in customer service and team collaboration, enhancing customer experiences and student success. Skilled in multitasking and clear communication, consistently achieving high customer satisfaction and academic support.
Overview
7
7
years of professional experience
Work History
Bartender/Floor Staff Member
The Federal Boutique Hotel
Fremantle, WA
04.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Ensured food was ran efficiently, making sure people got their food as soon as it was on the food pass
- Made sure each customer had the best service and time while in the venue
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Teaching Assistant
St Matthews RC High School
Manchester, UK
01.2023 - 12.2023
- Enhanced student understanding with personalized support during one-on-one tutoring sessions.
- Prepared instructional materials for supporting lesson delivery and student engagement.
- Assisted in maintaining classroom organization to ensure a conducive learning environment.
- Contributed to classroom activities that encouraged creativity and critical thinking among students.
- Managed classroom behaviour effectively, creating a positive learning atmosphere conducive to academic success.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Store Assistant
ASDA
Manchester, UK
08.2018 - 12.2022
- Processed transactions accurately to ensure smooth checkout experience.
- Collaborated with team members to create engaging product displays, increasing overall store appeal.
- Maintained organized store layout by restocking merchandise and keeping products easily accessible.
- Handled customer returns and exchanges efficiently to uphold store policies.
Hospitality Worker
Marco Rea's Diner
Manchester, UK
10.2017 - 08.2018
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Made coffees. milkshakes and various desserts
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Memory retention
- Hospitality service expertise
- Professional appearance
- Food service
- Clear and effective communication
Timeline
Bartender/Floor Staff Member
The Federal Boutique Hotel
04.2024 - 12.2024
Teaching Assistant
St Matthews RC High School
01.2023 - 12.2023
Store Assistant
ASDA
08.2018 - 12.2022
Hospitality Worker
Marco Rea's Diner
10.2017 - 08.2018