Sarah Falkingham
Wangaratta,VIC
Summary
Dependable employee with 5+ years of expertise in a range of different working environments, seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented ready to take on challenges using problem-solving and task prioritization skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child Protection Practitioner ( Case Support )
DFFH
Wangaratta, VIC
02.2024 - Current
- Maintained accurate case notes on families' interactions during contact sessions, using the Client Relationship Information System (CRIS) and diverse IT/web-based tools in compliance with departmental protocols and privacy standards.
- Maintained compliance with statutory requirements and carried out necessary procedures effectively
- Implemented safety measures to ensure the well-being of children
- Facilitated safe and efficient transportation of children to and from access
- Facilitated clear and concise communication between case management and law enforcement services
- Maintained confidentiality of client information
Retail Assistant
Tentworld
Ferntree Gully, Victoria
02.2021 - 02.2024
- Greeted arriving customers and delivered exceptional customer service
- Handled day-to-day stock replenishment and visual merchandising
- Assisted with customer queries in-store and by phone
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Swimming Lessons Instructor
Paul Sadler Swimland
Ringwood, Victoria
01.2019 - 02.2021
- Customized instruction strategies based on evaluations of student abilities
- Educated students on correct form and important safety behaviors
- Demonstrated techniques in-person and used easily understood terms to improve student abilities
- Accommodated different levels of fitness through adjusted classes and alternative routines
Customer Service Leader
Mcdonalds
Mooroolbark, Victoria
07.2016 - 10.2020
- Trained team members in correct procedures and successful customer service strategies
- Maintained high cleanliness and adhered to health code standards
- Upheld high professional standards to achieve performance targets
- Greeted guests, answered menu questions and delivered excellent customer service.
Education
Diploma Criminal Justice -
Holmesglen
Glen Waverly, VIC11-2020
High School VCE -
Lilydale High School
Lilydale, VIC12-2019
Diploma Community Service & Case Management -
Upskilled Education
OnlineSkills
- Critical thinking
- Team leadership
- Relationship building
- Time Management
- Problem-solving
- Cultural Sensitivity
- De-Escalation Techniques
- Child development knowledge
Certification
- Working with Childrens Check
- National Police Check
References
References available upon request.
Timeline
Child Protection Practitioner ( Case Support )
DFFH
02.2024 - Current
Retail Assistant
Tentworld
02.2021 - 02.2024
Swimming Lessons Instructor
Paul Sadler Swimland
01.2019 - 02.2021
Customer Service Leader
Mcdonalds
07.2016 - 10.2020
Diploma Criminal Justice -
Holmesglen
High School VCE -
Lilydale High School
Diploma Community Service & Case Management -
Upskilled Education
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