Charmaine Chan
Greenslopes,QLD
Summary
Motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skilful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. As a recent graduate, I am a passionate job seeker with skills in problem-solving, risk assessment, researching and interpreting documents, and building rapport. I am eager to secure an entry-level position and prepared to work alongside other motivated individuals to achieve company goals and missions.
Overview
2024
2024
years of professional experience
Work History
Retail Sales Assistant
Strandbags
03.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coached team on effective upselling and cross-selling methods.
Customer Service Assistant
Scene To Believe
10.2020 - 12.2020
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Volleyball Coach
All Hallow’s School
01.2020 - 03.2020
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Prepared athletes for special competitions and tournaments.
Customer Service Assistant
Scene to Believe
11.2019 - 12.2019
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Volleyball Coach
Somerville House
06.2019 - 10.2019
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Prepared athletes for special competitions and tournaments.
Customer Service Assistant
Waigani Bulk Traders Ltd
01.2014 - 01.2016
- Maintained clean and organized work environment to maintain customer safety.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Utilized problem-solving skills to address customer queries and complaints.
Youth
Justice Advocate, Youth Off The Streets
1 1 - 1 1
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
Education
Bachelor of Criminology And Criminal Justice - Criminology
Griffith University
Brisbane, QLD07.2022
Queensland Certificate of Education -
Somerville House
Brisbane, QLD11.2018
Skills
- Strong communication, Problem-Solving, Leadership, Punctual, Organised, Attention to detail, Interpersonal Skills, Teamwork
- Exceeding Customer Expectations
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
- High-Volume Environments
References
Amber Rose / Store Manager at Strand
PH: 0421008456
Erika Fletcher / Regional Manager at Strand
PH: 0407073965
Timeline
Retail Sales Assistant
Strandbags
03.2021 - Current
Customer Service Assistant
Scene To Believe
10.2020 - 12.2020
Volleyball Coach
All Hallow’s School
01.2020 - 03.2020
Customer Service Assistant
Scene to Believe
11.2019 - 12.2019
Volleyball Coach
Somerville House
06.2019 - 10.2019
Customer Service Assistant
Waigani Bulk Traders Ltd
01.2014 - 01.2016
Bachelor of Criminology And Criminal Justice - Criminology
Griffith University
Queensland Certificate of Education -
Somerville House
Youth
Justice Advocate, Youth Off The Streets
1 1 - 1 1
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