Celestine Vergara
Melbourne, Australia,Australia
Summary
Reliable and goal-driven customer service professional with over five years of experience helping customers and solving problems. Detail-oriented and great at multitasking, I thrive in fast-paced environments and always aim to provide the best experience possible. Known for being a team player, staying organized, and keeping a positive attitude.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Rattle N Hum/Paddy's
Port Douglas, Australia
09.2024 - 12.2024
- Operated POS system to accept payments from customers and keep track of sales
- Worked closely with other team members to ensure smooth operation during busy service periods
- Greeted customers with warm smile and friendly voice to promote welcoming environment
- Conducted routine cleaning tasks such as mopping floors, washing dishes, or wiping down counters throughout shifts
- Assisted fellow team members during high-volume periods by providing support where needed
Housekeeper
Port Douglas Backpackers
Port Douglas, Queensland
10.2024 - 12.2025
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Folded linen neatly for storage or transport to laundry area.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Conducted deep cleaning of rooms and bathrooms to enhance guest experience and maintain health standards.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Wait Staff Member
Olive Garden
Portland, USA
02.2024 - 08.2024
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Assisted residents with meal selection with targeted advice based on individual preferences
- Completed opening, closing and shift change tasks on-schedule each day
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations
Wait Staff Member
Papa Haydn's
Portland, USA
03.2021 - 09.2023
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions
- Answered customer inquiries about menu items and provided recommendations
- Processed cash, credit card, and gift card transactions securely using POS software
Wait Staff Member
Si Casa Flores
Grants Pass, USA
01.2019 - 02.2021
- Followed safety, sanitization and food handling guidelines
- Communicated professionally with customers, colleagues, and supervisors
- Explained details for new menu items and daily specials
- Delivered food orders promptly, ensuring correct presentation and temperature
Education
Certification - Dental Assisting
PNWDAS
06.2022
Associate in Science (A.S.) - General Studies
RCC
01.2022
High School -
Grants Pass High School
Grants Pass06.2020
Skills
- Customer service-focused
- Efficient organization
- Strong multitasking
- Problem-solving
- Time management
- Multitasking and organization
Languages
- English, Fluent
- Tagalog, Advanced
- Visaya, Native
- Spanish, Intermediate
Timeline
Housekeeper
Port Douglas Backpackers
10.2024 - 12.2025
Front of House Employee
Rattle N Hum/Paddy's
09.2024 - 12.2024
Wait Staff Member
Olive Garden
02.2024 - 08.2024
Wait Staff Member
Papa Haydn's
03.2021 - 09.2023
Wait Staff Member
Si Casa Flores
01.2019 - 02.2021
Certification - Dental Assisting
PNWDAS
Associate in Science (A.S.) - General Studies
RCC
High School -
Grants Pass High School
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