Celia Philippe
Springfield,QLD
Summary
Am an enthusiastic and dependable person who is passionate about helping others, who is currently looking for work that is people-based. Enjoy making genuine connections and getting to know people on a personal and professional level. I believe my greatest qualities are working in a team environment, being punctual, having a positive attitude and displaying leadership skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
JC Connect
03.2023 - Current
- Provided assistance in daily living activities by supporting clients to feel integrated into the community and engage in social settings.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, client behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments and assisted with day-to-day tasks.
Department Manager
McDonald's
12.2020 - 08.2023
- Leading meetings that discussed daily and weekly sales plans based on weekly sales trends and created weekly crew rosters based off this.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Had the opportunity to demonstrate my leadership skills and gain qualifications such as running a shift, managing rosters and staff availability, overseeing and coaching crew trainers into their roles.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Defined clear targets and objectives and communicated to other team members.
Crew Trainer
McDonald's
02.2018 - 12.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Consisted of on-floor coaching, facilitating online modules that cover workplace procedures, and each shift completing tasks such as updating current crew members online modules and refreshing procedures within the workplace.
Education
Springfield Central State High School
Springfield Central, QLD2020
Skills
- Problem-solving
- Time management
- Flexibility
- Communication
- Attention to detail
- Leadership
- Team work
Certification
- NDIS Worker Orientation Module obtained through NDIS Quality and Safeguards Commission - June 2023
- Advancing Your Leadership Course at McDonald's Head Office - April 2023
- Blue Card obtained through Queensland Government - February 2022
- Fire Training Certificate at Australian Fire Protection - April 2022
- First Aid Certificate at Australia Wide First Aid - July 2022
- Certificate II in Skills for Work and Vocational Pathways at Springfield Central State High School - July 2020
- COVID Safe Work Training at TAFE QLD - July 2020
Timeline
Disability Support Worker
JC Connect
03.2023 - Current
Department Manager
McDonald's
12.2020 - 08.2023
Crew Trainer
McDonald's
02.2018 - 12.2020
Springfield Central State High School
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