Summary
Overview
Work History
Education
Skills
References
Professional Development
Certification
Timeline
Generic

Celia Wilmot

Kallista

Summary

Experienced specialist practitioner with extensive leadership experience across the Out of Home Care and Education sector. I have strong focus on team collaboration and achieving positive outcomes for consumers and their families. Known for adaptability and reliability in dynamic environments and believe that I am skilled in risk assessment and effectively utilising frameworks to promote best practice. I am adept at strategic planning, process improvement, and fostering culture of accountability and excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Navigator Program - Implementation Manager

Uniting Victoria and Tasmania
11.2024 - Current

Navgigator Program - Team Leader

Uniting Victoria and Tasmania
05.2023 - 11.2024
  • Effectively led and managed a team of 5 Practitioners to provide individualised and goal orientated support to disengaged learners, while adhering to all Uniting and Department of Education policies.
  • Leading a committed and supportive team, who strive to provide client centred and trauma informed practice which ensures that the best interests of young people are paramount to all decision making.
  • Streamlined communication between Uniting team members and The Department of Education fostering a collaborative working environment for successful program outcomes.
  • Enhanced team effectiveness by implementing young person focused work processes and regularly reviewing performance targets and outcome indicators.
  • Exercised strong decision-making and risk assessment skills while adhering to Uniting policies and procedures.
  • Maintained comprehensive knowledge of current trends impacting upon school disengagement, program requirements, while supporting best practice.
  • Developed strong relationships with key stakeholders within Outer Eastern Melbourne area, including schools, support services and alternative education pathways.
  • Fostered proactive approach to risk management, identifying risk issues and appropriately mitigating these in line with Uniting's risk management processes.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding.
  • Reinforced a culture of continuous improvement by regularly reviewing and updating program procedures to continue to best meet the needs of consumers.
  • Maintained up-to-date knowledge of relevant legislation and frameworks.
  • Conducted regular evaluations of staff performance, their goals and implemented strategies to support ongoing professional development.
  • Ensured compliance with program requirements and undertook regular audits of outcomes to develop a clear understanding of any gaps within service delivery.
  • Fostered effective teamwork and communication among the Navigator Program partner providers and The Department of Education.

Children, Youth and Families - Porgram Manager

Uniting Victoria and Tasmania
07.2022 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Navigator Program - Team Leader

Uniting Victoria and Tasmina
07.2021 - 06.2022
  • Effectively led and managed a team of 5 Practitioners to provide individualised and goal orientated support to disengaged learners, while adhering to all Uniting and Department of Education policies.
  • Leading a committed and supportive team, who strive to provide client centred and trauma informed practice which ensures that the best interests of young people are paramount to all decision making.
  • Streamlined communication between Uniting team members and The Department of Education fostering a collaborative working environment for successful program outcomes.
  • Enhanced team effectiveness by implementing young person focused work processes and regularly reviewing performance targets and outcome indicators.
  • Exercised strong decision-making and risk assessment skills while adhering to Uniting policies and procedures.
  • Maintained comprehensive knowledge of current trends impacting upon school disengagement, program requirements, while supporting best practice.
  • Developed strong relationships with key stakeholders within Outer Eastern Melbourne area, including schools, support services and alternative education pathways.
  • Fostered proactive approach to risk management, identifying risk issues and appropriately mitigating these in line with Uniting's risk management processes.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding.
  • Reinforced a culture of continuous improvement by regularly reviewing and updating program procedures to continue to best meet the needs of consumers.
  • Maintained up-to-date knowledge of relevant legislation and frameworks.
  • Conducted regular evaluations of staff performance, their goals and implemented strategies to support ongoing professional development.
  • Ensured compliance with program requirements and undertook regular audits of outcomes to develop a clear understanding of any gaps within service delivery.
  • Fostered effective teamwork and communication among the Navigator Program partner providers and The Department of Education.

Client Incident Management System - Project Role

Uniting Victoria and Tasmaina
03.2019 - 08.2019
  • Managed and conducted over 250 post-incident case reviews, identifying trends and improvement areas and sharing lessons learned across the Child Youth and Families Management team. .
  • Played a pivotal role in crisis management efforts, coordinating resources and serving as a trusted advisor to senior leadership regarding serious incidents.
  • Contributed to the development and implementation of organisational policies related to Incident Management, ensuring alignment with industry best practices and timeframes
  • Streamlined incident response processes by developing and implementing effective incident management protocols.
  • Served as an escalation point for complex or unresolved issues, applying expertise in problem-solving techniques to achieve successful outcomes.
  • Established strong relationships with internal and external partners, fostering collaboration during major incidents responses.
  • Identified trends in recurring incidents, proactively addressing underlying issues to prevent future occurrences.
  • Ensured compliance with The Department of Families Fairness and Housing requirements by maintaining accurate records of all incidents and their outcomes.
  • Facilitated regular review meetings with key stakeholders, regarding serious incidents and resolution progress.

Acting Program Coordinator – Support Services Program

Uniting Victoria and Tasmania
01.2018 - 03.2019
  • Providing leadership to Team Leaders who oversee teams of case managers, including 1:1 supervision and coaching to support their growth and development
  • Leading a committed and supportive team over five different program streams, including Home Based Care, Residential Care Case Management, Lead Tenant, Adolescent Community Placement and the Adolescent Support Program to achieve positive outcomes for all clients
  • Ensuring Team Leaders and all staff members and provide client centred and trauma informed practice which ensures that the best interests of the client are paramount to all decision making
  • Working collaboratively and supportively within the Support Services team and wider Children, Youth and Families program to meet program aims and achieve positive outcomes
  • Detection and reporting of any risk issues including; client incident reporting, quality of care issues and worker safety issues
  • Ensuring management of Support Services program budget and ensuring service outcomes are achieved within the resources provided
  • Maintaining positive and professional relationships with multiple stakeholders, primarily The Department of Health and Human Services and other agencies within the Home Based Care sector
  • Promoting and supporting team members to maintain a positive and collaborative work environment
  • Ensuring the Support Services program complied with relevant agreements, standards, policies and procedures
  • Assessing the ongoing effectiveness of team members and organising the allocation of work requirement and case loads to staff members
  • Meeting key performance indicators around service performance and delivery to ensure quality client outcomes
  • Identifying opportunities and strategies that will improve current service streams and making recommendations to management
  • Monitoring ongoing Support Services Team performance across the five programs stream inline with funded targets
  • Promoting a positive safety culture whereby all team members feel safe and supported within their roles

Team Leader – Support Services Program

Wesley Mission Victoria
09.2014 - 01.2018
  • Supervision of a team of up to four case managers
  • Developing risk assessments and plans for complex children and young people
  • Accepting referrals, sourcing appropriate Home Based Care placements and allocating cases to appropriate case managers
  • Supporting and mentoring staff and promoting their professional development
  • Developing and conducting reflective practice sessions with staff
  • Maintaining positive and professional relationships with multiple stakeholders, primarily The Department of Health and Human Services and other agencies within the Home Based Care sector
  • Ensuring quality service provision, reporting statistics and adhering to statutory obligations
  • Supporting the ongoing development of the Support Services program working with 'at risk' children and young people with diverse and complex needs
  • Supporting and assisting the Support Services Manager to ensure that the program practices are in line with relevant Wesley Mission Victoria and The Department of Health and Human Services policies and procedures and aligned to 'Best Interest Principles'
  • Acting as a mentor and supporting less experienced Support Service staff to provide ongoing induction for new staff that include Wesley Mission Victoria expectations and The Department of Health and Human Service requirements
  • Assisted in ongoing Team Building and strived to grow and strengthen team morale within the Support Services Program
  • To keep and maintain accurate and up to date statistics and information for Support Services programs on the CRIS/CRISP recording systems

Kinship Care Case Manager

Wesley Mission
07.2012 - 09.2014
  • Case Management of up to 15 children and adolescents who were placed in Kinship Care arrangements
  • Supporting clients through legal processes, both the protective and criminal legal systems
  • Supporting my peers in the program in team meetings and reflective practice sessions
  • Liaising with Child Protection and other key networks in relation to best interest planning and outcomes for children and families
  • Respecting and complying with the individual cultural rights, obligations and responsibility of young people and their families
  • Working with other welfare services and stakeholders to provide clients with holistic care
  • Supporting carers when providing care for children and adolescents with complex needs and trauma histories
  • Mentoring inexperienced Case Managers, peer support, information sharing and team building with colleagues
  • Conduct assessments of clients, families and carers
  • Advocacy for clients, families, carers and stakeholders
  • Conflict resolution for children and young people within their families and social, and community networks

Child Protection Practitioner

Department of Human Services
01.2010 - 07.2012
  • Case management of High Risk Adolescents who have entered the child protection system, often necessitating legal intervention and out of home care support
  • Managing a case load of up to fifteen young people
  • Assertive outreach to young people requiring support and intervention in a variety of forums, e.g
  • Within family homes, residential care facilities, Home Based care placements, youth justice centres, etc
  • Supporting clients through the legal system, both the protective and criminal legal systems
  • Supporting my peers in the program in team meetings and reflective practice sessions
  • Undertaking various training programs in order to strengthen my skills

Education

Diploma of Community Welfare Work - Community Development, Case work and Case Management, Psychology and Sociology, Social Research, Child Protection, Mental Health, Drug and Alcohol, Financial Counselling

Swinburne Institute of Technology
01.2009

Victorian Certificate of Education - Psychology, Health and Human Development, Outdoor Education, Physical Education

Billanook College
01.2005

Skills

  • Effective communication skills
  • Conflict management and negotiation skills
  • Established positive relationships with stakeholders, funding providers and consumers
  • Strong rapport skills with children, young people and their families
  • Promotion of service within government, community and non-government organisations
  • Proficiency in computer systems and software packages Including Uniting systems and program specific databases
  • High standard of report writing
  • Maintaining high quality case notes and risk assessments
  • Ability and experience in providing sound and accurate risk assessments
  • Seeking collaboration regarding safety and stability for children and young people
  • Managing crisis situations
  • Decision making during crisis situations
  • Extensive knowledge of the Children, Youth and Families Act, 2005 and the Best Interest framework
  • Ability to provide a respectful and positive workplace for employees
  • Ensuring staff receive appropriate training and support
  • Providing appropriate guidance and support to staff
  • Promoting self reflection and development
  • Promotion of workplace equality and diversity
  • Complex Problem-solving skills
  • Ability to understand effective Performance management as required
  • Financial management of programs specific budgets

References

Available upon request

Professional Development

  • Leading and Managing at Wesley Training
  • Best Interests principles training
  • CRIS/CRISSP computer systems training
  • Beginning practice in Child Protection
  • Assessment and Intervention in child sexual abuse
  • Trauma and Attachment training
  • Dual diagnosis training
  • Substance use, assessment and intervention training
  • First Aid and CPR certificate
  • Mental Health First Aid
  • Motivational Interviewing Training
  • Working with Children with Sexualised Behaviours
  • Effective Conflict Management
  • Step by Step Victoria Familiarisation training
  • Cultural Diversity training
  • Fire Safety/warden training
  • Identifying and Responding to Disclosures of Sexual Abuse
  • OHS compliance
  • Having difficult conversations with carers

Certification

- Uniting Therapeutic Model of Care implementation and Connected Case Practice training.

- McKinsey Ability to execute (A2E) Lead Practice.

- Leading and Managing at Wesley Training

- Best Interests interests framework training.

- CRIS/CRISSP computer systems training

- Beginning practice in Child Protection

- Assessment and Intervention in child sexual abuse

- Trauma and Attachment training

- Dual diagnosis training

- Substance use, assessment and intervention training

- First Aid and CPR certificate

- Mental Health First Aid.

- Motivational Interviewing Training.

- Working with Children with Sexualised Behaviours.

- Effective Conflict Management.

- Step by Step Victoria Familiarisation training.

- Cultural Diversity training.

- Identifying and Responding to Disclosures of Sexual Abuse.

- Having difficult conversations with carers training

.

Timeline

Navigator Program - Implementation Manager

Uniting Victoria and Tasmania
11.2024 - Current

Navgigator Program - Team Leader

Uniting Victoria and Tasmania
05.2023 - 11.2024

Children, Youth and Families - Porgram Manager

Uniting Victoria and Tasmania
07.2022 - 10.2023

Navigator Program - Team Leader

Uniting Victoria and Tasmina
07.2021 - 06.2022

Client Incident Management System - Project Role

Uniting Victoria and Tasmaina
03.2019 - 08.2019

Acting Program Coordinator – Support Services Program

Uniting Victoria and Tasmania
01.2018 - 03.2019

Team Leader – Support Services Program

Wesley Mission Victoria
09.2014 - 01.2018

Kinship Care Case Manager

Wesley Mission
07.2012 - 09.2014

Child Protection Practitioner

Department of Human Services
01.2010 - 07.2012

Victorian Certificate of Education - Psychology, Health and Human Development, Outdoor Education, Physical Education

Billanook College

Diploma of Community Welfare Work - Community Development, Case work and Case Management, Psychology and Sociology, Social Research, Child Protection, Mental Health, Drug and Alcohol, Financial Counselling

Swinburne Institute of Technology

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