Chamani Sharma
Lyndhurst,Australia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Connected Libraries
01.2023 - Current
- Demonstrated senior level leadership (SOD) on weekends at Bunjil Place Library and as required in other branches, proficiently managing and resolving incidents in prompt and efficient manner with liaising with relevant authorities and submitting incident reports.
- Provide the highest possible standard of frontline and circulation support, utilising excellent communication skills ensuring utmost customer satisfaction.
- Manage daily and weekly banking spreadsheets, as well as end-of-day and end-of-month transaction reports.
- Identify maintenance requirements and promptly submit comprehensive maintenance reports to mitigate potential OHS issues, ensuring a safe and hazard-free work environment.
- Lodge ICT tickets to promptly notify and report issues, ensuring efficient and effective resolution of technical concerns.
- Participate in Multicultural SIG team activities organised by Public Libraries Victoria, including Love your Library in Your Language campaign.
- Foster effective involvement in Lending Services team to collaborate to continually improve our systems and processes.
- Successfully conduct Chess Wizards event during school term and during school holidays to improve strategic thinking of young community.
- Establishing a monthly Sinhalese Book Chat is an excellent strategic move for community engagement and connect the local Sinhalese-speaking community, promotes the library’s Sinhalese collection, and serves as a gateway to broader library collection and services.
- To successfully maintain Seed Library as a seed champion, organise and pack seeds for each season, create poster and displays to promote community gardeners of all levels.
- Role model expectations of performance and behaviour for the team.
Customer Service Officer
Casey Cardinia Libraries
01.2018 - 01.2023
- Deliver exceptional customer service at the Circ desk by assisting customers in locating and utilising library materials, services, databases, and computers, while efficiently resolving any issues.
- Oversee the maintenance of periodicals, including LOTE (Languages Other Than English) periodicals, providing suggestions and annual reviews.
- Support CALD (Sinhalese, Hindi, Punjabi and Urdu) community members by communicating in preferred languages and bridging language barriers.
- Cataloguing donated Sinhalese books and providing suggestions according to community requirements.
- Conduct special outreach programs at Sinhalese and Hindi Language schools in Hampton Park and Dandenong, led interactive storytimes for Save the Children events in the library and outreach (Doveton College)
- Coordinate in-house programs for the Sinhalese and Indian communities including Indian book launch, offering bilingual cultural enrichment opportunities for children and adults.
- Organise Indian community group meetings to gather information on community expectations and requirements of the community resources.
- Conduct monthly Sinhalese storytime for community children.
- Promote library events/activities resulting in increased participation and patronage.
- Orchestrated an engaging Author talk and book launch event for a Sinhalese author.
- Presented an enriching and insightful talk on library services in conjunction with SBS Radio (Sinhalese).
Trainee Customer Experience Officer
Casey Cardinia Libraries
01.2017 - 01.2018
- Offered direct assistance to customers in effectively utilising library materials, including computers, printers, and money-loading machines, while providing technical support as needed.
- Enrolled new members and maintained up-to-date records on the library system, ensuring accurate and efficient management of patron information.
- Implemented an inclusive approach towards all clients, ensuring equitable opportunities for utilising library resources and services to meet diverse needs.
- Worked in close association with the Branch Manager and other library staff, fostering open and effective communication channels to exchange relevant and necessary information.
Education
Diploma in Library And Information Studies
Chisholm Institute
Cranbourne2016
Advanced Diploma in Hospitality Management
Carrick Institute
Melbourne, VIC2011
B Sc (H) Mathematics
University of Delhi
New Delhi India1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
Languages
English
Hindi/ Punjabi
Sinhalese
Urdu
Timeline
Customer Service Officer
Connected Libraries
01.2023 - Current
Customer Service Officer
Casey Cardinia Libraries
01.2018 - 01.2023
Trainee Customer Experience Officer
Casey Cardinia Libraries
01.2017 - 01.2018
Diploma in Library And Information Studies
Chisholm Institute
Advanced Diploma in Hospitality Management
Carrick Institute
B Sc (H) Mathematics
University of Delhi