CHANDROO PEETHAMPARAM
Customer Service Representative
Endeavour Hills
Summary
Dynamic and customer-focused individual with over 4 years of retail experience at Kmart. Proficient in handling a high volume of customer interactions, resolving queries promptly, and providing personalised experiences. Passionate about contributing to the success of CPM's Australia's outbound sales team by leveraging a strong customer service background and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Casual)
Kmart Australia
3 2020 - Current
- Enhanced customer satisfaction by providing personalised services and tailored solutions to a high volume of customers, both in-person and by phone, which resulted in increased customer loyalty and repeat business.
- Continuously expanded product knowledge through extensive hands-on experience, enabling proficient handling of diverse customer inquiries and enhancing overall shopping experience for customers.
- Honed ability to thrive under pressure by prioritising tasks and independently managing multiple assignments with composure, ensuring operational excellence and customer satisfaction.
- Facilitated returns and exchanges, ensuring strict adherence to store policies, bolstering customer satisfaction and fostering positive shopping experiences.
- Optimised visual merchandising standards through coordinated efforts and push-to-talk communication, thereby contributing to a cohesive store environment.
Customer Service Representative (Casual)
Dandenong North
01.2018 - Current
- Elevated customer experience and bolstered revenue by proactively engaging with customers, offering personalised menu recommendations, and attentively addressing inquiries. This approachled to enjoyable experiences for customers.
- Effectively addressed customer concerns by attentively listening to complaints, identifying underlying issues, and promptly communicating them to management. This proactive approach contributed to enhanced customer satisfaction and the prevention of future issues.
Education
Senior Secondary Certificate of Education -
Haileybury College
Keysborough, VIC 04.2001 -
Bachelor of Computer Science -
Monash University
Clayton, VIC 04.2001 -
Skills
Customer service
Product knowledge
POS Terminal Operation
Teamwork
Store maintenance
Problem-solving
Languages
English
Tamil
Timeline
Customer Service Representative (Casual)
Dandenong North
01.2018 - Current
Senior Secondary Certificate of Education -
Haileybury College
04.2001 -
Bachelor of Computer Science -
Monash University
04.2001 -
Customer Service Representative (Casual)
Kmart Australia
3 2020 - Current
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