CHANEL HINTON
Iluka
Summary
As an experienced Sales Consultant currently working part-time, I am actively seeking a new opportunity where I can apply my expertise in driving customer satisfaction, delivering excellent customer service, and contributing to overall business success. With a strong background in maintaining high visual merchandising standards, efficient stock management, and consistently achieving target-driven sales, I am ready to take on a new challenge within a fresh environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Consultant
Aesop
08.2021 - Current
- Train new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
- Specialise in skincare consultations and demonstrations, whilst also having extensive knowledge in hair care, body care, fragrance and home categories
- Experience in an exceptional customer service role within a high luxury environment
- Manage inventory levels, store operations and pos systems identifying areas for improvement and implementing appropriate changes.
- Work collaboratively with Marketing and Retail Managers to ensure the presentation of all Signature stores are aligned with company standards and guidelines.
- Creatively develop VM concepts in line with Global VM guidelines and implement VM displays in Aesop stores for WA
Store Manager
Decjuba – Whitfords
12.2020 - 04.2021
- Led and developed the top-performing store and team in WA, achieving record-breaking sales and outstanding team engagement metrics
- Recruited, onboarded, and trained new team members, ensuring a seamless integration into the business
- Completed monthly rosters and ensured they were costed within hours budgets
- Maintained high store standards and ensured store operations were completed
- Demonstrated exceptional customer service
Assistant Store Manager
Decjuba – Whitfords
10.2020 - 12.2020
- Managed stock deliveries and merchandising of the store
- Ensured store operation standards were implemented and maintained
- Drove sales and smashed store kpi's
Senior Casual Sales Assistant
Vans – Perth
09.2018 - 10.2020
- Exceptional sales skills and customer service
- Upkeep of store operations according to guidelines and procedures
- Assisting with managing the store, staff and driving KPI’s
- Visual Merchandising
- Training staff in brand awareness and product development
- Assisting the manager in organizing, planning, and implementing strategy
Retail Sales Assistant
Caking Warehouse – Joondalup
07.2017 - 01.2018
- Maintaining outstanding store condition and visual merchandising standards
- Managed point of sale processes
- Accurately describing product features and benefits
- Ascertain customers needs and wants with high levels of customer service
Personal Assistant
Creative Soul Interior Decorating
01.2016 - 01.2017
- Liaising with suppliers and clients
- Sourcing materials for clients
- Assisting with on-site consulting
- Dealing with invoices, handling calls, organizing emails
- Gathering information for reports
Back of House Styling Assistant
Miro Door, Event Gallery & Trumpet Events – Melbourne & Sydney
03.2013 - 09.2013
- Assisted with creating concepts and product set-up for Melbourne Spring Fashion Week, L'Oreal Melbourne Fashion Festival, Mercedes Benz Fashion Festival Sydney & Sydney Fashion Week
- Managed all BOH volunteers
- Styled all models as efficiently as possible for each runway show making sure it was a seamless experience
Retail Sales Assistant
Mimco – Brighton, VIC
01.2010 - 01.2011
Fashion Internship
Picnic & Hobbs Headquarters & Cue, Myer Outlet Store – Perth
01.2008
Education
Advanced Diploma - Fashion Design and Technology
Melbourne School of Fashion
Cert II - Applied Fashion Design and Technology
Western Australian Institute of Fashion Design and Textiles
Certificate - Introduction to Runway Production
Runway Production School
Graduate Class - undefined
Mindarie Senior Collage
01.2009
Skills
- Effective time management
- Meticulous attention to detail
- Professionalism and etiquette
- Outstanding communication skills
- Adaptable thinking
- Data management
- Tech-Savvy
Certification
- Advanced Diploma in Fashion Design and Technology
- Certificate of Introduction to Runway Production
- Certificate II in Applied Fashion Design
- Certificate II in Retail Cosmetic Services
- Completed RSA in Hospitality Training
- Trumpet Events Reference
- L’Oréal Melbourne Fashion Festival Reference
Timeline
Retail Consultant
Aesop
08.2021 - Current
Store Manager
Decjuba – Whitfords
12.2020 - 04.2021
Assistant Store Manager
Decjuba – Whitfords
10.2020 - 12.2020
Senior Casual Sales Assistant
Vans – Perth
09.2018 - 10.2020
Retail Sales Assistant
Caking Warehouse – Joondalup
07.2017 - 01.2018
Personal Assistant
Creative Soul Interior Decorating
01.2016 - 01.2017
Back of House Styling Assistant
Miro Door, Event Gallery & Trumpet Events – Melbourne & Sydney
03.2013 - 09.2013
Retail Sales Assistant
Mimco – Brighton, VIC
01.2010 - 01.2011
Fashion Internship
Picnic & Hobbs Headquarters & Cue, Myer Outlet Store – Perth
01.2008
Cert II - Applied Fashion Design and Technology
Western Australian Institute of Fashion Design and Textiles
Certificate - Introduction to Runway Production
Runway Production School
Graduate Class - undefined
Mindarie Senior Collage
Advanced Diploma - Fashion Design and Technology
Melbourne School of Fashion
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