Chantal-Maree Heffernan
Canning Vale,WA
Summary
I am a reliable and upbeat Retail Associate and store 2IC,successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. I am knowledgeable about product merchandising, payment processing and cleaning as well as dedicated and dependable with excellent organisational strengths and superior work ethic. I’m motivated in maximising staff potential by creating a happy and efficient work place. I pride myself on being a leader and role model to other staff members and ensuring a healthy, safe work environment for all staff and customers.
Overview
23
23
years of professional experience
Work History
2IC Manager
Party Source
01.2023 - Current
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Led process improvement initiatives that resulted in streamlined workflows for higher operational efficiency across all functional areas of the organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Sales associate
Lombard Party & Events
06.2017 - Current
- Team-oriented sales and customer service associate with strong organisational skills
- Flexible and versatile – able to maintain a sense of humour while working under pressure
- Communicated with customers on multiple phone lines, through email and live online chat
- Diagnosed and resolved problems based on customer information and needs
- Greeted and directed customers
- Handled incoming calls from customers and answered product questions with up-to-date knowledge of sales and store promotions
- Participated in sales blitzes
- Provided customer service with minimal instruction and supervision
- Pursued resolutions to achieve complete satisfaction, including tracking down hard to find merchandise
- Organised store merchandise racks and displays to promote and maintain a visually appealing environment
- Make up balloon and other party displays.
florist assistant
riverton forum florist
01.2007 - 02.2009
- Accepted and processed customer payments in cash, credit cards and cheques, checking for validity
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Provided friendly customer service.
Administrative assistant
curtin university
01.2002 - 02.2003
- Maintained filing system
- Answered and directed phone calls
- Handled administrative requests and queries
- Ordered office supplies
- Provided general support to visitors.
Education
Florist - Cert II -
South Metropolitan TAFE, Murdoch Campus
Skills
- Sales expertise
- Customer service oriented
- Cash register operation and credit card transactions
- Merchandising expertise
- Product promotions
- Cash handling
- Excellent organisational skills
- Staff Development
- Staff Training
- Problem Resolution
References
Kassie Keeley- former manager at Lombard Parties and Events
0451868953
Kassie.1@live.com.au
Chloe James- Party Source
0457 933 910
Timeline
2IC Manager
Party Source
01.2023 - Current
Sales associate
Lombard Party & Events
06.2017 - Current
florist assistant
riverton forum florist
01.2007 - 02.2009
Administrative assistant
curtin university
01.2002 - 02.2003
Florist - Cert II -
South Metropolitan TAFE, Murdoch Campus