Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Charlee Lawson

BURPENGARY,QLD

Summary

Multi-Industry experience with a will to learn, passion and enthusiasm in all that I do, of which is always accompanied by a smile. With an ability to manage staff, customers and maintain integrity in myself and my work, I can bring a wide range of skills to the team and contribute to the growth and success of any company I work in. Presenting myself with outstanding work ethic, I am sure to fit right in and work alongside others to achieve a common goal. While I am not always at work, I can always be counted and relied on to meet consumer demands, applying excellent interpersonal and time management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administration Officer

Nambour-Yandina United Football Club
01.2023 - 06.2023
  • Worked effectively amongst a committee and completed delegated task to ensure efficiency in our club.
  • Worked in Microsoft Excel, Microsoft Word and Canva,
  • Communicated with consumers in a professional manner via, email, phone call and in person interactions
  • Outsourced company affiliation for our NFP business.
  • Completed council grant applications in a timely manner, well executed to be granted the necessary funds.
  • Addressed concerns with appropriate urgency and a calm, friendly approach.
  • Ensured all information communicated reached the appropriate member instantaneously.
  • Responsible for Social Media Marketing and delegation via airtable.
  • Hosted Carnivals, Charity events and Internal events, of mutli-business function and a large consumer interaction.

Sales Assistant

BWS Woolworths Group
06.2022 - 12.2022
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Presented the company's promotions to the customer to meet target requirements and boost store revenue
  • Use of a POS system, safe and Radio Frequency Scanner
  • Completed continuous WHS training and online courses to provide the best and safest service.
  • Navigated the appropriate avenues to escalate customer or employee concerns and issues for management to address.
  • Completed load shifts, safely unloading stock and stocking in a timely manner.
  • Worked alongside Prosegur security to ensure a quick and safe collection and transaction.
  • Responsible for individual opening and closing of stores.
  • Trained and accompanied new employees as they enter the business, worked towards a 2IC title.
  • Flexible employee to work between two stores as needed.

Food and Beverage Attendant

Sofitel Noosa Pacific Resort
06.2021 - 02.2022
  • Established rapport with customers by providing friendly and attentive service
  • Worked well in a team with delegated stations and tables to ensure maximum efficiency.
  • Communicated effectively with kitchen staff, hosts, beverage and food runners to work effectively to provide exceptional service.
  • Flexibility of roles and areas of the hotel, inc. Breakfast Buffet attendant, Barista, Room Service, Poolside leisure and Chief food runner, as well as significant corporate events.

Waitress Supervisor

Hot Chilli Bean Thai Cafe
01.2019 - 09.2022
  • Ensured timely delivery of food orders by closely monitoring kitchen processes.
  • Collaborating and communicating effectively with my FOH team and chefs to resolve any issues efficiently.
  • Supervised dining table set-up to prepare for diversity of event types and bookings, following strict service standards.
  • Trained and monitored employees, covering front and back of house when necessary.
  • Adapted effectively to address and resolve unforeseen changes in bookings, weather and absences.
  • Navigated complaints professionally ensuring customers felt heard and understood, leaving satisfied.
  • Prepared and served alcoholic drinks, including house made cocktails and beer on tap.
  • Covered roles of a waitress, manager, dish-hand, delivery driver, bartender and barista.
  • Responsible for end of shift manual cash reconciliation and supervision of closing.

Football (soccer) Referee

Football Queensland
01.2017 - Current
  • Examined equipment for proper functionality and promoted safe playing conditions.
  • Addressed rule infractions or complaints by participants to assess any necessary penalties.
  • Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
  • Communicated with fans, coaches, players, and other officials.
  • Trained and mentored new referees and other sports officials.
  • Investigated and reported on any misconduct of players or coaches.
  • Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
  • Elevated overall match experience for players, coaches, and spectators by fostering a fair and respectful playing environment focused on sportsmanship and enjoyment of the game.

Education

High School Diploma -

Coolum State High School
Coolum Beach, QLD
11.2021

Skills

  • Attention to Detail
  • Clear Communication
  • Staff Leadership
  • Cross-Selling and Upselling
  • Performance Improvement
  • Problem-Solving
  • Quality Assurance
  • Customer Service
  • Reliability and punctuality
  • Inventory Replenishment
  • Documentation and Recordkeeping
  • Work Planning and Prioritization

References

Jeff McColl

NYU President

Ph: 0428 405 451

email: President@nyufootballclub.org.au


Sally Bowen

BWS Region Manager

Ph: 0404 159 573

email: Sally.Bowen@bws.com.au


Silvija Barry

Restaurant Owner

Ph: 0404 245 941

email: silvijabarry@gmail.com


Mark Simon-Green

Football Queensland Referee Coach

Ph: 0402 136 115

email: marks@footballqueensland.com.au


Certification

  • Working with Children

Blue Card Number: 2165685/1


  • Responsible Service of Alcohol

Certificate Number: 002190030

Provider Number: 21907


  • Drivers License

Class C- Manual P2

O effective 08/2024

Completed 2-day Defensive driving course

RoadCraft Gympie (10/2020)

Timeline

Administration Officer

Nambour-Yandina United Football Club
01.2023 - 06.2023

Sales Assistant

BWS Woolworths Group
06.2022 - 12.2022

Food and Beverage Attendant

Sofitel Noosa Pacific Resort
06.2021 - 02.2022

Waitress Supervisor

Hot Chilli Bean Thai Cafe
01.2019 - 09.2022

Football (soccer) Referee

Football Queensland
01.2017 - Current

High School Diploma -

Coolum State High School

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Charlee Lawson