Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rahia (Rah) Henry

Baldivis

Summary

Compassionate and dedicated support worker with hands-on experience gained through nursing placements in aged care and day surgery settings. Demonstrated ability to provide respectful, person-centred care to vulnerable clients, ensuring their dignity, comfort, and individual needs are prioritised. Passionate about supporting people from all backgrounds with empathy, patience, and professionalism. Eager to bring a caring approach and strong interpersonal skills to a team committed to making a positive impact in the lives of others.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administration Officer

WA Country Health Service
10.2021 - 07.2022
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and promptly.
  • Monitored and recorded COVID-19 vaccine inventory to ensure adequate supply and compliance with storage requirements.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Stayed up to date with evolving COVID-19 health guidelines and completed relevant health and safety training.
  • Tracked healthcare staff compliance with COVID-19 training and health protocol requirements.

Personal Banker

ANZ Bank
10.2015 - 06.2021
  • Analyzed financial needs and recommended appropriate banking products and services.
  • Cultivated strong customer relationships to enhance client satisfaction and retention.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.

Online Team Leader

Woolworths
07.2011 - 09.2015
  • Led team in achieving operational goals through effective communication and task delegation.
  • Trained and mentored new staff, fostering a collaborative work environment and improving team performance.
  • Implemented safety protocols to ensure compliance with health regulations and minimize workplace incidents.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

Diploma - Nursing

Institute of Health And Nursing Australia
Perth, WA
04.2026

H&R Block
Kalgoorlie, WA
01.2021

Skills

  • Ability to prioritise effectively and meet deadlines
  • Able to work unsupervised and take on additional responsibilities
  • Enjoy a challenge with determination to see tasks through to conclusion
  • Daily living support
  • Attention to detail
  • Health and safety awareness
  • Cultural sensitivity
  • Empathy and patience
  • Patient-focused care

Certification

  • First Aid Certificate
  • Hand Hygiene
  • Infection Control
  • Working With Children's Check
  • NDIS Clearance

Timeline

Administration Officer

WA Country Health Service
10.2021 - 07.2022

Personal Banker

ANZ Bank
10.2015 - 06.2021

Online Team Leader

Woolworths
07.2011 - 09.2015

Diploma - Nursing

Institute of Health And Nursing Australia

H&R Block

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Rahia (Rah) Henry