Rahia (Rah) Henry
Baldivis
Summary
Compassionate and dedicated support worker with hands-on experience gained through nursing placements in aged care and day surgery settings. Demonstrated ability to provide respectful, person-centred care to vulnerable clients, ensuring their dignity, comfort, and individual needs are prioritised. Passionate about supporting people from all backgrounds with empathy, patience, and professionalism. Eager to bring a caring approach and strong interpersonal skills to a team committed to making a positive impact in the lives of others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administration Officer
WA Country Health Service
10.2021 - 07.2022
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and promptly.
- Monitored and recorded COVID-19 vaccine inventory to ensure adequate supply and compliance with storage requirements.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Stayed up to date with evolving COVID-19 health guidelines and completed relevant health and safety training.
- Tracked healthcare staff compliance with COVID-19 training and health protocol requirements.
Personal Banker
ANZ Bank
10.2015 - 06.2021
- Analyzed financial needs and recommended appropriate banking products and services.
- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Online Team Leader
Woolworths
07.2011 - 09.2015
- Led team in achieving operational goals through effective communication and task delegation.
- Trained and mentored new staff, fostering a collaborative work environment and improving team performance.
- Implemented safety protocols to ensure compliance with health regulations and minimize workplace incidents.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Diploma - Nursing
Institute of Health And Nursing Australia
Perth, WA04.2026
H&R Block
Kalgoorlie, WA01.2021
Skills
- Ability to prioritise effectively and meet deadlines
- Able to work unsupervised and take on additional responsibilities
- Enjoy a challenge with determination to see tasks through to conclusion
- Daily living support
- Attention to detail
- Health and safety awareness
- Cultural sensitivity
- Empathy and patience
- Patient-focused care
Certification
- First Aid Certificate
- Hand Hygiene
- Infection Control
- Working With Children's Check
- NDIS Clearance
Timeline
Administration Officer
WA Country Health Service
10.2021 - 07.2022
Personal Banker
ANZ Bank
10.2015 - 06.2021
Online Team Leader
Woolworths
07.2011 - 09.2015
Diploma - Nursing
Institute of Health And Nursing Australia
H&R Block