Charlee Linnell-Penna
Cumberland Park,SA
Summary
Skilled and dependable professional with 7+ years of experience in cultivating positive customer relationships and resolving conflicts. Exhibits exceptional emotional intelligence for effective communication and understanding of customer needs. Works well independently or collaboratively, consistently demonstrating a strong work ethic and commitment. Expertise in Client Services and meticulous attention to detail result in exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Auto Visual Installer
Pro Av Solutions
06.2023 - Current
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at business construction sites.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Enhanced customer satisfaction by providing timely and accurate installations.
Mine site cleaner
ESS Compass Group
Current
- Cleaning of mine site offices and equipment
- Cleaning the site crib rooms, office cleaning and general site cleaning
- Cleaning bathrooms
- Waste removal
- Maintain positive relationships with the client
- Assist management to maintain procedures and actively engage in the site safety culture
- Drive site vehicle
- Olympic dam inducted.
Head of paint department
Mitre 10 (barrow and bench)
- Provide in-depth product and service advice in a retail environment
- Sell products and services
- Provide helpful advice to customers regarding purchases
- Attend to merchandise displays and store presentation
- Operate retail technology including EFTPOS and Point of Sale (POS)
- Monitor and maintain stock supplies
- Advise stock orders as required
- Balance and secure point-of-sale terminal
- Other customer service duties as directed by Manager.
Farm hand
Southern Cross Poultry Farm (AAM Investment group)
- Patrols, inspects and reports on the condition of chickens
- Provides chickens with feed and water
- Assists with and maintains the health and welfare of chickens
- Garden work
- Maintenance on farm equipment
- Manual labour
- Culling chickens
- Drove of tractor with attachments such a rotary hoe and feed caddy
- Use of power tools
- Data entry
- Lateral thinking.
Retail assistant
Sketchers (Accent group)
12.2021 - 04.2022
- Provide in-depth product and service advice in a retail environment
- Sell products and services
- Provide helpful advice to customers regarding purchases
- Attend to merchandise displays and store presentation
- Attend to all layby requirements of explaining terms, storing and retrieving stock from hold areas
- Operate retail technology including EFTPOS and Point of Sale (POS)
- Monitor and maintain stock supplies
- Advise stock orders as required
- Open and close shop as required
- Balance and secure point-of-sale terminal
- Other customer service duties as directed by Manager.
Personal Care Worker
Helping Hand Aged Care
09.2019 - 03.2020
- Responsible for providing care and services to over 20+ elderly residents
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Remained alert to problems or health issues of clients and competently responded
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Provided safe mobility support to help patients move around personal and public spaces.
Cook
Guzman Y Gomez
- Used Communication skills to create seamless workflow within a team kitchen
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Waitress
Fasta Pasta
07.2019 - 09.2019
- Efficiently built immediate positive connections with guests and maintained customer satisfaction
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Nandoca
Nandos
08.2017 - 06.2018
- Collaborated with team members to ensure that customer needs and services were met
- Prepped food items for later use to save staff time during busy hours
- Promoted customer loyalty by efficiently handling food and service complaints
- Pleasantly and courteously interacted with customers to deliver quality service
- Consistently provided friendly service to promote better customer engagement.
Team member
Kmart
11.2015 - 06.2016
- Interacted with customers to provide excellent customer service and information about products and services
- Handled and resolved complaints
- Greeted and served the customers
- Sorted and positioned stock in a timely manner
- Stock take
- Folding clothes.
Education
Police Clearance -
Government of South Australia
02.2024
Diploma in screen and media makeup -
tafeSA
12.2021
TP00888 Certificate III in Make-up -
TafeSA
12.2020
Certificate of Education -
Thomas More College
10.2018
CHC33015 Certificate III In individual Support -
Australian Workplace Training
10.2018
HLTAID003 Provide First Aid -
Australian Workplace Training
06.2018
Manual Handling for Direct Care Work -
Australian Workplace Training
06.2018
RSA Qualification -
Express Online Training
04.2018
Skills
Apply Save hygiene, health and work practices Communicate as part of a team Conduct financial transitions Participate in environmentally sustainable work practices Sell to the retail customer Research and Apply beauty information Comply with organizational requirements within a personal services environment Motivated to Learn Autonomous and Collaborative Work Ethic Data and Record Management Strong Interpersonal Skills Able to Learn Procedures and Skills at an efficient Rate Punctuality and Organization Detail orientated Patient
Mastery of Microsoft Office programs (Word, Excel, PowerPoint) Comfortable working in both Microsoft Windows 10 and Mac OS X Excellent communication skills with a focus on team-building and customer relations Outstanding organizational, multitasking, and problem-solving abilities
Availability
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
References
- William Godden, Co-worker at mitre 10, 0427668356
- Kat-Arena Lean, Freelance makeup artist and educator at TafeSA Adelaide, 0437794236, Kat-Arena.Lean@tafesa.edu.au
- Maddie MacDonald, Assistant manager at sketchers tee tree plaza, 0481 100 132
- Jessica DH, Manager at sketchers tea tree plaza, +61 415 776 237
Timeline
Mine site cleaner
ESS Compass Group
Current
Auto Visual Installer
Pro Av Solutions
06.2023 - Current
Retail assistant
Sketchers (Accent group)
12.2021 - 04.2022
Personal Care Worker
Helping Hand Aged Care
09.2019 - 03.2020
Waitress
Fasta Pasta
07.2019 - 09.2019
Nandoca
Nandos
08.2017 - 06.2018
Team member
Kmart
11.2015 - 06.2016
Head of paint department
Mitre 10 (barrow and bench)
Farm hand
Southern Cross Poultry Farm (AAM Investment group)
Cook
Guzman Y Gomez
Police Clearance -
Government of South Australia
Diploma in screen and media makeup -
tafeSA
TP00888 Certificate III in Make-up -
TafeSA
Certificate of Education -
Thomas More College
CHC33015 Certificate III In individual Support -
Australian Workplace Training
HLTAID003 Provide First Aid -
Australian Workplace Training
Manual Handling for Direct Care Work -
Australian Workplace Training
RSA Qualification -
Express Online Training
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