CHARLENE FABIAN
Slacks Creek,QLD
Summary
Dynamic administration professional with extensive experience at Queensland Health, excelling in compliance and patient liaison. Proven ability to enhance operational efficiency through effective diary management and audit processes. Skilled in Office 365 and cultural sensitivity, consistently delivering high-quality support and fostering positive stakeholder relationships.
Overview
18
18
years of professional experience
Work History
Director Support Officer
Queensland Health
Coopers Plains, Australia
05.2024 - Current
- Provide high-level admin support to senior nursing staff
- Coordinate appointments, meetings and communications
- Manage rostering and HR tasks for medical teams
- Troubleshoot IT and facility issues
- Maintain filing systems and handle confidential enquiries
RTO Assistant Administration Manager
EDUK8U
Brisbane, Australia
11.2023 - 04.2024
- Managed department assets, schedules and communication systems
- Liaised with stakeholders and maintained filing systems
- Organised meetings and record minutes
- Handled complaints and ensured cultural sensitivity
- Prepared reports and processed invoices
Compliance Officer
City Fertility
Newstead, Australia
05.2023 - 10.2023
- Maintained compliance with ASQA and RTO standards
- Managed student records and AVETMISS reporting
- Supported audits and coordinated staff workloads
- Provided customer service and managed payments
- Promoted continuous improvement in compliance
Directorate Administration Officer
Queensland Children's Hospital
10.2019 - 05.2023
- Provided confidential admin support to Medical Imaging leadership
- Managed rosters and HR/Payroll forms
- Handled internal and external communications
- Maintained office systems and coordinated meetings
- Ensured high-quality customer service
Administration Officer/Acting Administration Team Leader
Lady Cilento Children's Hospital
12.2014 - 10.2019
- Led admin team and supported Medical Imaging leadership
- Managed rosters and HR/Payroll systems
- Handled procurement and statistics reporting
- Supported audits and maintained compliance
- Prepared presentations and coordinated meetings
Senior Administration Support Officer
Mater Children's Hospital
03.2008 - 11.2014
- Provided admin support and managed appointments
- Maintained payroll and HR systems
- Handled PACS imaging and customer service
- Supported audits and ensured data integrity
- Liaised with clinicians and external agencies
Education
Bachelor of Criminology and Criminal Justice - Criminology
Griffith University
QLD09-2025
Resume Writing, Interview and Selection Criteria course -
Queensland Children's Hospital
South Brisbane QLD01.2019
Advanced Diploma of Business Management - Business Management
Tafe Brisbane
Southbank QLD01.2015
Advanced Certificate in Office Studies - Office Studies in Travel
Travel Martin College
Brisbane, QLD01.1992
Skills
- Administration and coordination
- Diary management
- Meeting organisation
- Office 365 proficiency
- CRM software expertise
- QuickBooks knowledge
- PACS familiarity
- AVETMISS reporting
- AVETMISS data management
- RTO compliance
- Audit processes
- Policy development and implementation
- Patient liaison services
- Cultural sensitivity training
- Compliance resolution strategies
- Business administration
Accomplishments
- Workplace Health & Safety Rep at QCH
- Created certified position manuals
- Maintained 95% standard in monthly reports
- FIG team member
- Payroll & rostering maintenance
- Managed large number of rotating staff
References
Vickye Coffey
Director of Nursing, Medical Services, QEII Jubilee Hospital,
E: vickye.coffey@health.qld.gov.au
P: 0457 884 541
Anne Connell
Clinical educator, advanced paediatric radiographer, Queensland Children's Hospital (retired)
P: 0417 749 218
E: anjconl@bigpond.net.au
Timeline
Director Support Officer
Queensland Health
05.2024 - Current
RTO Assistant Administration Manager
EDUK8U
11.2023 - 04.2024
Compliance Officer
City Fertility
05.2023 - 10.2023
Directorate Administration Officer
Queensland Children's Hospital
10.2019 - 05.2023
Administration Officer/Acting Administration Team Leader
Lady Cilento Children's Hospital
12.2014 - 10.2019
Senior Administration Support Officer
Mater Children's Hospital
03.2008 - 11.2014
Bachelor of Criminology and Criminal Justice - Criminology
Griffith University
Resume Writing, Interview and Selection Criteria course -
Queensland Children's Hospital
Advanced Diploma of Business Management - Business Management
Tafe Brisbane
Advanced Certificate in Office Studies - Office Studies in Travel
Travel Martin College