Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yannetta Toby

Umagico,QLD

Summary

Dedicated Childcare Educator with a proven track record at NPA Family & Community Service. My expertise in early childhood education and behavior management, coupled with a caring and empathetic approach, ensures a nurturing environment for learning and growth.

Overview

2025
2025
years of professional experience

Work History

Childcare Educator

NPA Family & Community Service
- Current
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Communicated with parents and other staff about student progress.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Organized and supervised large and small group activities.
  • Monitored classroom to verify safe and secure environment.

Retail Cashier

NPARC Service Station
03.2016 - 12.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Answered questions about store policies and addressed customer concerns.

After School Care Assistant

NPA Family & Community Services
08.2013 - 12.2013
  • Supervised lunchtime routines while promoting proper hygiene habits such as handwashing before meals.
  • Supervising children after school care hours.
  • Engaging with children age 5years to 11years.

Admin Support Officer

Receptionist Jobs
02.2013 - 07.2013
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
  • Created, prepared, and delivered reports to various departments.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.

Retail Worker

Shop Assistant
09.2011 - 12.2011
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Early Childhood Care And Education

TAFE QLD
QLD

Skills

  • Patience and Empathy
  • Age-Appropriate Activities
  • Early Childhood Education
  • Hygiene practices
  • CPR training
  • Behavior Management
  • CPR and First Aid
  • Friendly and likeable
  • Caring and Understanding
  • Positive Role Model
  • Loves children
  • Parent Communication
  • Child Care
  • Strong computer skills
  • Infant, toddler, and preschool curricula

Timeline

Retail Cashier

NPARC Service Station
03.2016 - 12.2020

After School Care Assistant

NPA Family & Community Services
08.2013 - 12.2013

Admin Support Officer

Receptionist Jobs
02.2013 - 07.2013

Retail Worker

Shop Assistant
09.2011 - 12.2011

Childcare Educator

NPA Family & Community Service
- Current

Early Childhood Care And Education

TAFE QLD

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Yannetta Toby