Charley Lane
MARRICKVILLE,NSW
Summary
Friendly and dependable hospitality all-rounder with experience in food and beverage service in a cafe, bar, restaurant and event environment. Focused on delivering exceptional customer service and working within a team to meet customer needs.
Overview
8
8
years of professional experience
Work History
Hospitality All-Rounder
Camperdown Commons
10.2021 - 06.2024
- Gained versatile skills across cafe, restaurant, bar and function environments
- Served food and beverages promptly with attention to customer needs
- Operated SwiftPOS system to place orders and complete transactions
- Set up venue spaces for functions based on directions and diagrams
- Managed reservations through OpenTable
Academic Tutor
Self Employed
02.2019 - Current
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Waitress
Gazzi Mediterranean
12.2020 - 03.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Childcare Assistant
Camperdown Commons
09.2017 - 01.2019
- Supervised free play and other activities to keep children safe
- Assisted lead teacher with snack time, arts and sports activities
- Fostered an engaging and nurturing environment for children
Crew Member
McDonalds
03.2016 - 03.2017
- Used POS system to enter orders and process payments with accuracy
- Cleaned and maintained all areas of restaurant to promote clean image
- Worked with floor team and managers to meet wide range of customer needs.
- Handled customer complaints promptly, escalating complex issues to supervisor
Education
Bachelor of Science - Medical Science
University of Sydney
Sydney, NSW12.2023
Skills
- Customer service expertise
- Friendly and outgoing
- POS System operation
- Reservation management
- Greeting guests
- Food and beverage service
- Complaint Handling
- Espresso machine operation
- Responsible Service of Alcohol (RSA)
Languages
Italian
Professional Working
Timeline
Hospitality All-Rounder
Camperdown Commons
10.2021 - 06.2024
Waitress
Gazzi Mediterranean
12.2020 - 03.2021
Academic Tutor
Self Employed
02.2019 - Current
Childcare Assistant
Camperdown Commons
09.2017 - 01.2019
Crew Member
McDonalds
03.2016 - 03.2017
Bachelor of Science - Medical Science
University of Sydney
Similar Profiles
Dungaamaa NatsagdorjDungaamaa Natsagdorj
Housekeeping Supervisor at Rydges CamperdownHousekeeping Supervisor at Rydges Camperdown
Kareem EdwardsKareem Edwards
Teacher at Camperdown High SchoolTeacher at Camperdown High School
Cali HowellsCali Howells
Catering Server at Camperdown Theatre CompanyCatering Server at Camperdown Theatre Company