Charli Knofflock
Jimboomba,QLD
Summary
Experienced Medical Receptionist with over seven years of experience across general practice and medical imaging settings. Highly capable in managing front desk operations, patient communication, appointment scheduling, and medical administration. Known for professionalism, discretion, and the ability to maintain calm and efficiency in fast-paced clinical environments.
Overview
2023
2023
years of professional experience
Work History
Medical Receptionist
Progressive Medical Imaging
Acacia Ridge, QLD
01.2018 - 01.2023
- Coordinated scheduling, patient check-in, and communication to support operational efficiency in a medical imaging and radiology practice.
- Facilitated scheduling and coordination of diagnostic imaging appointments to optimize patient flow.
- Processed patient inquiries and referrals, upholding confidentiality standards in documentation management.
- Oversaw comprehensive processing of Medicare and private billing, ensuring compliance with payment protocols.
- Engaged with clinical staff to optimise processes and ensure smooth daily operations.
- Medical transcription of radiologist audio dictations for patient imaging reports
Medical Receptionist
UQ Health Care (General Practice)
Loganlea, QLD
01.2018 - 11.2018
- Processed patient registrations and insurance verifications, ensuring accuracy and compliance with policies.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Transcribed phone messages and relayed to appropriate personnel.
- Facilitated effective communication with patients, and Coworkers to support continuity of care
Medical Receptionist
Auchenflower Family Practice & Mole Scan
Brisbane, QLD
2014 - 2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
Education
High School Diploma -
Flagstone State Community College
Flagstone Creek, QLDDiploma -
College of Natural Therapies
Fortitude Valley, QLDSkills
- Telephone etiquette
- Medical terminology
- Patient registration
- HIPAA compliance
- Proficient in (GP) ZedMed, Best Practice and Medical Objects - (Radiology) Voyager, OCCAM, Karisma
- Medical billing and coding
- Medical transcription
- Flexible hours
Professional References
Jan Barnard
Practice Manager
UQ Health Care (General Practice)
Contact: Available upon request
Terrence Hall
Owner & Senior Radiographer
Progressive Medical Imaging
Contact: Available upon request
Timeline
Medical Receptionist
UQ Health Care (General Practice)
01.2018 - 11.2018
Medical Receptionist
Progressive Medical Imaging
01.2018 - 01.2023
Medical Receptionist
Auchenflower Family Practice & Mole Scan
2014 - 2015
High School Diploma -
Flagstone State Community College
Diploma -
College of Natural Therapies