Charli Rogers
Harrington,NSW
Summary
Proven to excel in fast-paced environments, I leveraged my exceptional customer service skills at various positions I have held in the past.
I am a team player known for leadership and adaptability, but also able to work alone.
I am proven to work best under pressure but will give 110% in any working environment.
Overview
31
31
years of professional experience
Work History
Barista
Rise & Grind
02.2009 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Commercial Cleaner
Showcase Commercial Cleaning
01.2024 - 05.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Adhered to company policies for appearance, thoroughness, and facility security.
Senior Sales Assistant
Sutcliffe Meats
01.2016 - 01.2024
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Accepted and processed cash, check, and card payments.
Medical Representative
Surgipak
03.1998 - 03.2001
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
Dispensary Technician
Penna's Pharmacy
04.1993 - 12.2000
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelor of Arts - Fashion Design
Liverpool TAFE
Liverpool02.1991
High School Diploma -
Holsworthy High School
Holsworthy, NSW12.1988
Skills
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- POS System Operation
- Inventory Management
- Ordering Procedures
- Product displays
- Point of sale operation
- Retail Management
Timeline
Commercial Cleaner
Showcase Commercial Cleaning
01.2024 - 05.2024
Senior Sales Assistant
Sutcliffe Meats
01.2016 - 01.2024
Barista
Rise & Grind
02.2009 - Current
Medical Representative
Surgipak
03.1998 - 03.2001
Dispensary Technician
Penna's Pharmacy
04.1993 - 12.2000
Bachelor of Arts - Fashion Design
Liverpool TAFE
High School Diploma -
Holsworthy High School