Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Madison Russo

Nightcliff,NT

Summary

Well-qualified in both retail and the office, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

I am committed to providing excellent customer service whether it be via phone, email or in person. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

9
9
years of professional experience

Work History

Store Manager

Connor Clothing
Casuarina, NT
02.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Branch Administrator

Penske Australia
Darwin, NT
08.2022 - 02.2023
  • Complied with regulatory guidelines and requirements.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Maintained friendly and professional customer interactions.
  • Assisted with data collection, data entry and report generation on various departmental related activities.
  • Documented and maintained departmental policies and procedures.
  • Created safe work environment by complying with safety, health and security requirements.
  • Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Researched and devised new safety initiatives and strategies to improve safety performance.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.

Sales Assistant

Delaneys Country And Western Store
Darwin, NT
11.2021 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Assistant Manager

House
Casuarina, NT
06.2021 - 11.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Teacher Aid

Baden Powell
Tarneit, VIC
01.2021 - 05.2021
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted teachers with supervision and care of group of 27 children.
  • Promoted physical, mental and social development using classroom games and activities.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Used behaviour modelling and specialized teaching techniques to share and reinforce social skills.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.

Aupair

Various Families
Darwin, NT
01.2018 - 01.2021
  • Assisted with housework such as laundry and cooking.
  • Kept children's areas neat and clean.
  • Enforced rules and managed behaviour through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Shopped for supplies, food and clothes for children and family members.
  • Met with parents about daily activities, positive developments and issues.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Manager

Chantilly Kitchen Tea Room
Casuarina, NT
07.2019 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Sales Assistant

T2 Tea
Casuarina, NT
10.2018 - 06.2019
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Input credit and debit card payments in POS system to complete purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained records related to sales, returns and inventory availability.
  • Worked independently with minimal supervision.
  • Opened new merchandise and stocked sales floor racks and shelves.

Sales Assistant

Chantilly Kitchen Tea Room
Nightcliff, NT
06.2016 - 06.2018
  • Met or exceeded sales, customer service and loyalty program standards.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Assisted customers with prompt and polite support in-person and via telephone.

Sales Assistant

Bakers Delight
Casuarina, NT
07.2015 - 11.2017
  • Input credit and debit card payments in POS system to complete purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained records related to sales, returns and inventory availability.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

Bachelor of Primary Education (Honors) -

University of Adelaide
Mount Gambier, SA
01-2029

High School Diploma -

Marrara Christian College
Marrara, NT
11.2018

Skills

  • Persuasive Selling
  • Payment Processing
  • Stockroom Management
  • Suggestive Selling
  • Meeting KPIs
  • Credit and Debt Card Processing
  • Providing Feedback
  • Store Opening and Closing
  • POS Inventory System Operation
  • Staff Management
  • Issue and Conflict Resolution
  • Administration and Reporting

Accomplishments

I currently hold my:

  • WWCC
  • Police check
  • RSA (Responsible service of Alcohol)
  • First Aid Certificate
  • CPR Certificate

References

Tamara Cordon 

Area Manager, Connor Clothing

0423 608 804


Teresa Hall

Personal Reference

0400 012 204




Timeline

Store Manager

Connor Clothing
02.2023 - Current

Branch Administrator

Penske Australia
08.2022 - 02.2023

Sales Assistant

Delaneys Country And Western Store
11.2021 - 08.2022

Assistant Manager

House
06.2021 - 11.2021

Teacher Aid

Baden Powell
01.2021 - 05.2021

Manager

Chantilly Kitchen Tea Room
07.2019 - 01.2020

Sales Assistant

T2 Tea
10.2018 - 06.2019

Aupair

Various Families
01.2018 - 01.2021

Sales Assistant

Chantilly Kitchen Tea Room
06.2016 - 06.2018

Sales Assistant

Bakers Delight
07.2015 - 11.2017

Bachelor of Primary Education (Honors) -

University of Adelaide

High School Diploma -

Marrara Christian College
Madison Russo
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