Charlie Martin

My role as Duty Manager included a variety of complex tasks, delegation, and problem-solving. Each day brought new challenges requiring critical thinking. These duties and responsibilities included:

• Monitored daily operations to maintain compliance with hotel policies.
• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Monitored performance of staff members, offering advice based on observed needs.
• Created positive work environment for employees and delivered exceptional customer service.
• Delegated tasks appropriately amongst team members according to individual skill sets.
• Ensured compliance with local licensing laws and regulations relating to serving alcohol.
• Completed all necessary start/end-of-day cash reporting.
• Ensured smooth operation of the venue by completing opening and shutdown tasks.
• Full understanding and ability to complete Tab and Keno operations with adequate ability to troubleshoot issues and open/shut down both systems

Working at, and assisting to open a high-paced, fine dining venue required a mix of efficiency and attention to detail. This includes:

• Mixed and served a variety of cocktails and beverages for customers at a fast and efficient pace.
• Maintained cleanliness and organization of the bar area throughout shifts.
• Assisted in inventory management by tracking stock levels and supplies.
• Engaged with customers to provide excellent service and create a welcoming atmosphere.
• Followed health and safety guidelines while preparing drinks and handling equipment.
• Provided knowledgeable recommendations on spirits, cocktails, and food pairings to enhance customer experience.
• Processed customer transactions accurately using point-of-sale systems.
• Performed opening and closing duties including restocking supplies.
• Assisted in the creation of the cocktail program for the opening of venue, including recipes, techniques, costing etc
• Played a role in the curation of the service cycle required by staff for opening of venue.

Managing responsibilities at busiest venue in tourist town like Jasper necessitates strong time management skills and rapid task execution.

Tasks and duties, including:

• Provided excellent customer service while taking drink orders and serving patrons.
• Managed cash register and processed payments efficiently during busy periods.
• Collaborated with kitchen staff to ensure timely service of food and drinks.
• Maintained cleanliness and organization of bar area throughout shifts.
• Assisted in training new bartenders on procedures and drink preparation techniques.
• Engaged with customers to create a welcoming atmosphere in the bar area.
• Performed opening and closing duties including restocking supplies.
• Greeted customers and provided excellent customer service.
• Developed good working relationships with fellow employees through effective communication.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Operating the bar at The Dam Hotel needed a rapport with local customers and being knowledgeable about the menu and venue operations to successfully complete responsibilities and duties. These include:

• Processed payments and handled cash transactions with attention to detail.
• Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
• Assisted managers in training new staff members on bar operations procedures.
• Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
• Greeted customers, answered questions, and provided information about the bar's menu.
• Managed closing duties such as restocking items at end of shift.
• Built excellent relationships with guests to achieve repeat business.

Managing responsibilities at the busiest venue in a tourist town like Jasper necessitates strong time management skills and rapid task execution.

Tasks and duties, including:

• Provided excellent customer service while taking drink orders and serving patrons.
• Managed cash register and processed payments efficiently during busy periods.
• Collaborated with kitchen staff to ensure timely service of food and drinks.
• Maintained cleanliness and organization of bar area throughout shifts.
• Assisted in training new bartenders on procedures and drink preparation techniques.
• Engaged with customers to create a welcoming atmosphere in the bar area.
• Performed opening and closing duties including restocking supplies.
• Greeted customers and provided excellent customer service.
• Developed good working relationships with fellow employees through effective communication.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.