Charlie Short

Reference: Kylie Atchison, phone: 043 433 321

Following individualised support plans

Undergoing rigorous training and education upon individual participants support plans and tailoring care in order to abide to them and meet individual needs and goals.

Delivering personal care

In order for participants to achieve high levels of hygiene and comfort. Instructing participants during personal care regimes and also physically assisting where abilities may lack. Requiring high levels of patience as well as understanding in order to create a comfortable and efficient personal care routine.

Meal preparation and cleaning duties

Adhering to strict non-negotiable meal plans in order to meet specialised healthy and nutritious diet requirements. Employing hygienic and food safety measurements in order to avoid sickness as well meeting individualised, complementary meals to a range of varying participants. Further maintaining the cleanliness of households through vacuuming, mopping, dusting, changing of sheets etc.

Transportation of participants to appointments and leisurely activities

Personally transporting participants to various medical appointments, ensuring their comfortable and relaying information between medical practitioners and management. Organising and undergoing tailored activities to participants in order to further their wellbeing and maintain individualism.

Maintaining vigorous notes and daily logs

Maintained concurrent and extensive notes on participant food/fluid consumption, behaviour, medication, abnormal incidences etc. Recalled daily activities as well as communicated participant needs toward management to ensue participant contentment.

Administering vital medications

Following strict non-negotiable medical plans in order to administer vital medication to various participants with differing disabilities. Undergoing medical training and administering various forms of medication e.g. insulin, PRN, tablets etc. Maintaining current CPR and NDIS certificates in order to practice medication administration.

Provided ongoing customer satisfaction and service

Achieved via establishing and fulfilling customer needs and objectives for visiting the store. Helped customers attain the products they desired as well as explore alternatives had described products not been available.

Developed strong product knowledge

Personally acquired current and thorough store product knowledge via online training modules on redseed as well as personally educated myself through further research and hearsay.

Pushed promotional material and multiple item transactions

Identified the current store promotion on commencement of shift in order to boost add-ons upon transaction at the till. Identified complementary items to customers on the shop floor in order to boost items per transaction.

Maintain shop aesthetics and appeal

Achieved through consistent recovery of shop floor as well as replenishing stock levels in order to maintain the aesthetics and functionality of the store floor.

Head of day management

Directing the day when managers are not present. Completing assigned duties as well as searching for further jobs that need tending too. Solving customer queries/problems to the personal best of my abilities as well as relaying and communicating to store associates via email, teams, store phone etc.