Charlotte King

Provided excellent customer service and responded efficiently to order enquiries, while establishing a welcoming and positive environment.

• Effectively resolved a high volume of online order enquiries via incoming calls, outgoing calls, emails, SMS and live chat platforms.
• Collaborated with suppliers and other service departments to provide seamless solutions based on the customer's needs.
• Managed timely and effective replacements for damaged, incorrect or missing orders. Accurately maintained customer records.
• Provided an empathic and courteous level of customer support, while
  de-escalating complaints and complex situations under-pressure.

Provided ongoing support to residents with a mental health diagnosis and substance use concerns to establish the most effective standard of treatment, recovery and care.

• Assisted with meal preparations, general domestic duties, laundry washing and cleaning to effectively maintain activities of daily living.
• Established a positive rapport with the residents while providing a caring, empathic and understanding approach.
• Identified effective services and resources that align with the resident's personal needs, interests and goals.
• Collaborated effectively with staff in a calm and consistent manner when supporting clients during critical incidents or crisis scenarios.

• Handled a range of complex enquires under pressure within a professional and resilient manner as part of a busy call centre environment.
• The position involved organising payment arrangements, resolving high billing disputes, processing refunds, organising plan changes and handling life support registrations.

• Acquired positive client relationships within a fast paced fitness centre, while processing payments, arranging physio appointments, answering a high volume of calls and handling new enquires.
• Connected clients with health related services that also helped them to achieve their fitness related goals.
• Gained invaluable administrative and data entry skills throughout the role that involved updating the weekly reports, recovering outstanding debt, handling deferral requests and entering new membership contracts.